Service Advisor

Meineke Car Care Centers, Inc.; Town of Vestal (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Work-Life Balance

Cutting-Edge Tools and Equipment

Job summary

A leading automotive service provider in the United States is seeking a Service Advisor to manage a team of automotive professionals. The ideal candidate will possess strong communication skills, previous management experience, and at least two years of experience as a service writer or advisor. Responsibilities include overseeing operations, ensuring timely repairs, and mentoring staff for improved customer service. The company offers competitive compensation and a positive work environment.

Qualifications

• Valid state-issued driver's license and clean driving record are required.
• Successful completion of a pre-employment drug and background screening.
• At least two years of experience as an automotive service writer or service advisor is required.

Responsibilities

• Manage a team of automotive service professionals to ensure high customer satisfaction.
• Ensure repairs and maintenance tasks are completed timely.
• Mentor employees on improving sales and customer service techniques.
• Oversee day-to-day operations of the service department.

Skills

Communication skills

Customer relationship management

Service writing capabilities

Management experience

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Benefits/Perks

• Competitive Compensation
• Career Advancement
• Training and Development
• Health Insurance
• Employee Discounts
• Positive Work Environment
• Locally-Owned
• Cutting-Edge Tools and Equipment:
• Work-Life Balance

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.