Service Advisor

Velocity Staffing; Rapid City (SD); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Positive Work Environment

Work-Life Balance

Job summary

Velocity Staffing is seeking a Service Advisor in Rapid City, SD, focusing on customer relationships and team management at our busy automotive service center.

The role involves overseeing service advisors, handling customer inquiries, and managing necessary documentation. Ideal candidates should possess strong communication skills, management experience, and a deep understanding of automotive technology.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Valid state-issued driver’s license and clean driving record required.
• Minimum of two years of experience as an automotive service writer or service advisor required.

Responsibilities

• Manage a team of automotive service professionals.
• Ensure timely completion of repairs and maintenance tasks.
• Mentor employees on improving sales and customer service techniques.
• Oversee daily operations of the service department.

Skills

Communication Skills

Customer Relationship Skills

Service Writer Capabilities

Management Experience

Deep Understanding of Automotive Technology

Education

High school diploma or GED required

Bachelor’s degree preferred

Job description

Benefits:

• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development

Benefits/Perks

• Training and Development
• Benefits Package
• Employee Discounts
• Positive Work Environment
• Locally-Owned
• Cutting-Edge Tools and Equipment:
• Work-Life Balance

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.