Service Advisor

Meineke Car Care Centers, Inc.; Forest Park (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Compensation

Career Advancement

Training and Development

Health Insurance

Dental Insurance (employee)

Positive Work Environment

PTO after 6 months

Locally Owned

Cutting-Edge Tools

Work-Life Balance

Job summary

Meineke Car Care Centers, Inc. in Forest Park, GA is looking for a Service Advisor to join our busy automotive service center.

The ideal candidate will have strong communication and customer relationship skills, solid service writer capabilities, and prior management experience. You will handle customer needs, document repairs, and oversee day-to-day service operations while mentoring staff and maintaining profitability.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Valid state-issued driver’s license with clean driving record.
• Pre-employment drug and background screening required.

Responsibilities

• Manage a team of automotive service professionals to ensure high morale, customer satisfaction, and profitability.
• Answer calls and convert inquiries into booked appointments.
• Use Auto Vitals Inspection data to communicate customer concerns and needs.
• Use POS to present customer estimates and invoices.
• Ensure repairs and maintenance tasks are completed timely.
• Mentor employees on sales and customer service best practices.
• Oversee day-to-day operations of technicians and workflow.
• Manage service department paperwork including invoices and repair orders.

Skills

Communication

Customer Service

Leadership

Team Mentoring

Sales Techniques

Education

High School Diploma or GED

Bachelor’s Degree Preferred

Tools

POS Systems

Auto Vitals Inspection

Job description

Benefits/Perks

• Competitive Compensation
• Career Advancement Oppty.
• Training and Development
• Health Insurance, Dental (employee) ask for details
• Positive Work Environment
• PTO after 6 months (ask for details)
• Locally Owned
• Cutting-Edge Tools and Equipment:
• Work-Life Balance

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including addressing customers needs and concerns, managing required documentation.

Responsibilities

• Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Utilizing phone procedures to answer the phone and convert caller into center. (booking appts for services needed).
• Utilize the digital platforms (Auto Vitals Inspection) that provide inspection information to communicate to the customer on their concerns and needs.
• Utilizing POS to build and present customer estimates.
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the Technicians and workflow.
• Manage the flow of service department paperwork, including invoices, repair orders, parts and inventory accuracy.

Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

• Meineke values personal and professional growth.
• Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
• Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
• With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.