Service Department Leader

Transource-Inc; Raleigh (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Transource-Inc in Raleigh, NC is seeking an experienced Service Department coordinator to assist the service manager in driving profitability while maintaining high productivity across staff. The role emphasizes proper staffing, budgeting, and adherence to safety practices within the department.

Responsibilities include directing daily service activities, preparing repair estimates, training staff, and enforcing company policies to ensure top-quality service for customers.

Qualifications

• High School Diploma or GED.
• Minimum two years' experience as a technician or customer service representative and/or equivalent experience in a service-related industry.
• Possess strong managerial and organizational skills.
• Excellent Communication skills both oral and written.
• Must be committed to 100% customer satisfaction.
• Must have the ability to motivate subordinate employees, and be involved in their career development.
• Must have an enthusiasm for training.
• Must be able to manage customer expectations, lead direct reports and be flexible with both while meeting objectives.
• Excellent computer skills and familiarity with all Microsoft Office products and software.

Responsibilities

• Enforcing with the help of the service manager all company policies and procedures.
• Maintaining a safe work environment.
• Assisting service manager in maintaining focus on service department budget goals and other objectives for the department.
• Help service manager in controlling operating expenses.
• Direct the day-to-day activities of the service department employees.
• Produces Estimates for charges necessary for repairs for customers.
• Assisting the service manager in training and evaluating service department employees.
• Helps ensure that a high-quality level of service is provided to our entire customer base.
• Provides technical assistance to service department employees.
• Enforces safety requirements, including but not limited to forklift training and operation and use of personal protective equipment.
• Understands, keeps abreast of, and complies with federal, state and local regulations that may affect our procedures in the service department.
• Maintains professional appearance and ensures that the service department employees present a professional appearance to the public.
• Carries out disciplinary actions as needed to service department employees.
• Reviews monthly productivity results individually with service department employees.
• Conducts department safety inspection on a monthly basis.
• Conducts department meeting with all service department employees monthly.
• Assist in hiring of new personnel as needed.

Skills

Leadership

Communication

Organizational skills

Customer service

MS Office

Safety compliance

Education

High School Diploma

Tools

Microsoft Office

Job description

Transource-Inc in Raleigh, NC is seeking an experienced Service Department coordinator to assist the service manager in driving profitability while maintaining high productivity across staff. The role emphasizes proper staffing, budgeting, and adherence to safety practices within the department.

Responsibilities include directing daily service activities, preparing repair estimates, training staff, and enforcing company policies to ensure top-quality service for customers.