Service Manager - Equipment Repair Leader

Quality Equipment, LLC; Henderson (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with employer match

Paid time off

Paid holidays

Company discount

Training opportunities

Job summary

Quality Equipment, LLC in Henderson, NC is seeking a Service Manager to lead the Service Department for our store. You will supervise technicians, prioritize workflow, and ensure efficient repairs and reporting to customers.

The position requires basic mechanical aptitude, strong leadership, and ability to manage Repair Order processes along with customer communications. We offer a structured bonus program and comprehensive benefits as part of a growing dealership.

Qualifications

• Supervisory or management experience preferred but not required.
• Strong organizational skills and leadership abilities.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Basic mechanical ability/understanding of engines, transmissions, and electrical systems is necessary.
• Computer skills are necessary to oversee the Repair Order process.
• Ability to speak effectively one-on-one or before groups of customers or employees of the organization.
• Ability to interpret department financial statements.
• Ability to negotiate customer complaints to a satisfactory resolution.

Responsibilities

• Answers telephone calls from customers regarding mechanical/technical problems; lead the Service Department in diagnosing and correcting issues.
• Develops, maintains, and adheres to a priority system for scheduling all service work.
• Maintains management reports to audit department performance; oversees Repair Order process and invoicing.
• Schedules and assigns jobs to technicians according to skills and knowledge; handles diverse equipment.
• Ensures warranty and Product Improvement Programs are completed per manufacturer requirements.
• Ensures service equipment/tools are available and in good order.
• Schedules routine maintenance of company-owned vehicles.
• Represents the dealership professionally in all interactions.
• Performs other duties as directed by management.

Skills

Supervisory experience

Organizational skills

Leadership abilities

Problem solving

Mechanical ability

Computer skills

Communication skills

Interpreting financial statements

Negotiation of customer complaints

Tools

Repair Order software

PC/Office software

Job description

Quality Equipment, LLC in Henderson, NC is seeking a Service Manager to lead the Service Department for our store. You will supervise technicians, prioritize workflow, and ensure efficient repairs and reporting to customers.

The position requires basic mechanical aptitude, strong leadership, and ability to manage Repair Order processes along with customer communications. We offer a structured bonus program and comprehensive benefits as part of a growing dealership.