Field Service Manager

Idahoan Foods, LLC; Irving (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Team building activities

New facility with state-of-the-art equipment

Job summary

Idahoan Foods, LLC in Irving, Texas, seeks a Field Service Manager to lead and optimize field operations. In this role, you will manage work orders, dispatch technicians, and ensure excellent customer service. The ideal candidate will have strong leadership and communication skills, a tech-savvy mindset, and the ability to thrive in a dynamic environment. This position comes with a salary range of $70,000-$90,000 per year, alongside a comprehensive benefits package that promotes well-being.

Qualifications

• Experience in managing work orders for efficient workflow.
• Ability to effectively dispatch and manage schedules for technicians.
• Strong leadership skills to motivate and develop team members.
• Excellent communication skills to maintain customer relationships.

Responsibilities

• Manage work orders for smooth operations.
• Assign technicians to jobs and manage workflows.
• Deliver exceptional service and communicate with customers.
• Foster strong relationships with customers and ensure their satisfaction.

Skills

Leadership Abilities

Customer Service Skills

Tech-Savvy

Communication

Pace

Job description

As a Field Service Manager, you’ll be the go-to leader for field operations, ensuring the right technicians are in the right place at the right time. You’ll motivate your team, maintain strong customer relationships and keep workflows efficient. If you’re passionate about leadership and service excellence, this role is built for you.

What's in it For You:

• $70,000-$90,000 / year
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world‑class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In McKinney, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in McKinney and make your impact today.

What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Dispatching and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver Top-Notch Service to Customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech‑Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation.
• Pace: You thrive in a fast‑moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here:

• Connected Culture: McKinney’s team members stay connected through team lunches and other culture‑building activities.
• New Facility: State‑of‑the‑art service shop and store.
• Community Engagement: We regularly get requests from schools for “Touch a truck.” We wash the truck and trailer, and we stage the equipment. It is similar to a car show. We are also involved with the local FFA chapters and regularly do a steak cook‑off with them.
• A Focus on Safety: Management and other team members look out for the safety of others in the shop and around equipment. We always celebrate 100‑day safety streaks.
• Team Building: We regularly have events store‑wide and department‑wide. These include outings to Top Golf, indoor gun ranges, simulators and guided fishing trips. Themed parties during the holidays, milestones and birthdays.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.