Service Operations Manager

Idahoan Foods, LLC; Fort Worth, Northern (TX, KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Values-driven culture

Job summary

RDO Equipment Co. in Fort Worth, TX is seeking a Service Operations Manager to lead high‑performing service teams, strengthen customer relationships, and drive the systems that fuel day‑to‑day success.

You’ll oversee service department operations, coach Service Managers, optimize scheduling and work orders, and champion safety and a strong, accountable culture aligned with our values. If you excel at leadership and impact, this is your role.

Qualifications

• Leadership experience leading leaders, supporting teams, and driving accountability.
• Customer-focused mindset with strong relationship-building and communication.
• Tech-savvy with the ability to learn new tools quickly.
• Industry experience is a plus but not required—learning support is provided.
• Valid work authorization to work in the U.S. without sponsorship.

Responsibilities

• Oversee all service department operations to ensure efficiency, profitability, and benchmarks.
• Coach Service Managers to drive performance and growth.
• Ensure scheduling, work orders, and tools meet workflow and financial goals.
• Proactively meet customers to ensure satisfaction and growth.
• Lead safety efforts and foster an accountable, value-driven culture.

Skills

Leadership

Customer-focused

Tech-savvy

Industry experience

Work authorization

Job description

5301 Mark IV Parkway
Fort Worth, TX 76131, USA

Description

At RDO Equipment Co., strong leadership keeps our service operations running at their best. As a Service Operations Manager,you’lllead high ‑ performing service teams, strengthen customer relationships, and drive the systems and processes behind day ‑ to ‑ day success. Ifyou’reenergized by leadership, accountability, and making a real impact, this role puts you right at the center of it.

What’s In ItForYou:

• $85,000-$115,000 / year
• Competitive compensation to reflect your experience, leadership, and industryexpertise.
• A comprehensive benefits package that supports your well-being.For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they’renot just words on a wall –they’rehow we work, grow, and lead. Click here to learn more .

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Fort Worth, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Fort Worth and make your impact today.

What You Will Do:

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactivelymeetwith customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.

What You Will Need:

• Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.
• Customer ‑ focusedmindset: A commitment to delivering a strong customer experience and building trusted relationships.
• Tech ‑ savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Industry experience: Familiarity with our industry is aplus butnotrequired—we’llsupport your learning.
• Valid work authorization: Candidates must have valid work authorization and be able towork in the U.S. without company sponsorship.

WhyYou’llLove It Here:

• Open-door policy: We don’t like to carry titles around with us. All store leaders strive to lead by serving and supporting team members.
• Tight-knit team: Everybody supports one another in Fort Worth. We provide meals for our team, go to an annual Ranger game with all-you-can-eat access and have Holiday parties.
• Safe environment: We have a mandatory safety meeting every morning. We have an “If you see something, say something” mindset and set the expectation that we will never cheat on safety and never go cheap on safety.
• Very tenured: Our team in Fort Worth is very experienced. Veteran team members are always happy to help newer people grow.
• Community engagement: We sponsor golf tournaments and other events, including the Halo for Freedom Warrior Foundation, as we have many veterans. There are always volunteer opportunities. Our team unloads for the Fort Worth stock show rodeo, which provides an opportunity for kids to come and build projects.
• Goal-oriented team: We love to achieve our goals and celebrate these accomplishments together.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.