Service Operations Manager

DistributionNOW; Corpus Christi (TX); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary + bonus

401(k)/ Retirement savings

Comprehensive Benefits (medical,Dental

Vision, life and disability coverage

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Descripción de la vacante

DNOW is seeking a Service Manager to lead the Service Department, supervise Technicians and the Service Coordinator, and coordinate field service calls to deliver timely, quality customer service. The role focuses on warranty claims, budgeting, safety compliance, fleet maintenance, and driving revenue and profitability.

A high school diploma and strong communication skills are required; assembly experience is a plus.

Formación

• Excellent interpersonal skills and strong written/oral communication.
• High School diploma or equivalent; work experience acceptable.
• Assembly experience preferred but not required.
• Basic reading skills and ability to follow directions.
• Customer service oriented attitude.
• Computer skills with proficiency in Microsoft Office.
• Ability to work accurately and thoroughly.
• Analytical thinker with problem solving abilities.
• High attention to detail, time management, and self-motivation.

Responsabilidades

• Coordinate all service calls.
• Open, post, and close all SROs with Service Coordinator assistance.
• Record and track technicians' hours with an 80-85% billable target.
• Submit warranty claims with follow up to ensure factory pays claims.
• Responsible for all shipping and receiving duties.
• Maintain and adhere to Shop Expense budget.
• Promote and grow the Service Department’s revenue and profitability.
• Adhere to all Safety, DOT, SOX and other regulated policies & procedures.
• Maintain all Service Truck fleet.
• Other duties, as assigned.

Conocimientos

Interpersonal skills

Oral and written communication

Customer service oriented

Attention to detail

Time management

Self-motivation

Problem solving

Educación

High School diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

DNOW is seeking a Service Manager to lead the Service Department, supervise Technicians and the Service Coordinator, and coordinate field service calls to deliver timely, quality customer service. The role focuses on warranty claims, budgeting, safety compliance, fleet maintenance, and driving revenue and profitability.

A high school diploma and strong communication skills are required; assembly experience is a plus.