Service Manager

DNOW; Corpus Christi (TX); Presencial; USD 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)/ Retirement savings

Comprehensive Benefits (medical,Dental

Vision, life and disability coverage)

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Descripción de la vacante

DNOW in Corpus Christi, TX is seeking a Service Manager to lead the Service Department, supervise Service Technicians and the Service Coordinator, and coordinate service calls with precision.

You will manage hours, warranty claims, shipping, safety compliance, and budget adherence while delivering outstanding customer service to our customers. Strong leadership and communication are essential for success.

Formación

• High School diploma or equivalent required.
• Excellent interpersonal and written communication skills.
• assembly experience preferred but not required.
• Must be able to read basics and follow directions.

Responsabilidades

• Coordinate all service calls.
• Open, post, and close all Service Repair Orders with the assistance of the Service Coordinator.
• Record and track technician hours with an 80-85% billable target.
• Submit warranty claims and follow up with factories for payment.
• Handle shipping and receiving duties.
• Maintain the Shop Expense budget and adhere to policies.
• Promote and grow the Service Department’s revenue and profitability.
• Ensure safety, DOT, SOX and other policy compliance.
• Maintain all Service Truck fleet and related assets.
• Perform other duties as assigned.

Conocimientos

Team leadership

Customer service

Communication

Problem solving

Time management

Educación

High School diploma

Herramientas

Microsoft Office

Descripción del empleo

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate service calls with the assistance of Service Coordinator

JOB RESPONSIBILITIES:

• Coordinate all service calls.
• Opens, post, and close all SRO’s (Service Repair Orders) with assistance of Service Coordinator
• Record and track all technician’s hours with an 80-85% billable hours target.
• Submit warranty claims with follow up to ensure factory pays claims.
• Responsible for all shipping and receiving duties.
• Maintain and adhere to Shop Expense budget
• Promote and grow the Service Department’s revenue and profitability
• Adhere to all Safety, DOT, SOX and other regulated policies & procedures
• Maintain all Service Truck fleet.
• Other duties, as assigned.

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred but not required
• Basic reading skills. Must be able to follow directions
• Customer service oriented
• Computer navigation and utilization skills with excellent Microsoft office proficiency
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• High attention to detail, time management, and self-motivation skills

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays