Service Manager

Odessa Pumps and Equipment, Inc.; Corpus Christi (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary + bonus

401(k)/ Retirement savings

Comprehensive Benefits (medical,Dental

Vision, life and disability coverage

Career growth opportunities

Friendly work environment

Paid vacation/holidays

Job summary

DNOW is seeking a Service Manager to lead the Service Department, supervise Technicians and the Service Coordinator, and coordinate field service calls to deliver timely, quality customer service. The role focuses on warranty claims, budgeting, safety compliance, fleet maintenance, and driving revenue and profitability.

A high school diploma and strong communication skills are required; assembly experience is a plus.

Qualifications

• Excellent interpersonal skills and strong written/oral communication.
• High School diploma or equivalent; work experience acceptable.
• Assembly experience preferred but not required.
• Basic reading skills and ability to follow directions.
• Customer service oriented attitude.
• Computer skills with proficiency in Microsoft Office.
• Ability to work accurately and thoroughly.
• Analytical thinker with problem solving abilities.
• High attention to detail, time management, and self-motivation.

Responsibilities

• Coordinate all service calls.
• Open, post, and close all SROs with Service Coordinator assistance.
• Record and track technicians' hours with an 80-85% billable target.
• Submit warranty claims with follow up to ensure factory pays claims.
• Responsible for all shipping and receiving duties.
• Maintain and adhere to Shop Expense budget.
• Promote and grow the Service Department’s revenue and profitability.
• Adhere to all Safety, DOT, SOX and other regulated policies & procedures.
• Maintain all Service Truck fleet.
• Other duties, as assigned.

Skills

Interpersonal skills

Oral and written communication

Customer service oriented

Attention to detail

Time management

Self-motivation

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate service calls with the assistance of Service Coordinator

JOB RESPONSIBILITIES:

• Coordinate all service calls.
• Opens, post, and close all SRO’s (Service Repair Orders) with assistance of Service Coordinator
• Record and track all technician’s hours with an 80-85% billable hours target.
• Submit warranty claims with follow up to ensure factory pays claims.
• Responsible for all shipping and receiving duties.
• Maintain and adhere to Shop Expense budget
• Promote and grow the Service Department’s revenue and profitability
• Adhere to all Safety, DOT, SOX and other regulated policies & procedures
• Maintain all Service Truck fleet.
• Other duties, as assigned.

JOB REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred but not required
• Basic reading skills. Must be able to follow directions
• Customer service oriented
• Computer navigation and utilization skills with excellent Microsoft office proficiency
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• High attention to detail, time management, and self-motivation skills

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays

At DNOW we know that our greatest asset is our employees. With approximately 200 locations worldwide, DNOW is growing and so are the employment opportunities. We offer a multitude of disciplines and professions within the company and we invite you to view these opportunities.

DNOW is an industry leading provider of pipe, valves and valve automation, fittings, instrumentation, mill and industrial supplies, tools, safety supplies, electrical products, drilling and production equipment, artificial lift, pumps, fabricated equipment, and industrial paints and coatings to the upstream, midstream, and downstream and industrial markets. We also offer supply chain solutions such as procurement, inventory, warehouse management logistics, safety and turnaround support services, project management, and business process and performance metrics reporting.