Service Operations Leader: Route & Growth

Alsco-Uniforms-6; Denver (CO); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

401K Plan with Company Match

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA

Life Insurance

Disability Insurance

Paid Vacation

Holidays

Employee Assistance Program

Job summary

Alsco Uniforms is seeking a Service Manager to lead all facets of service operations at the branch level, driving customer satisfaction, account growth, and financial results. The role reports to the General Manager and requires coaching District Managers and Route Sales Representatives to build a high-performing team.

Travel to customer sites as needed, manage route audits, and collaborate with Sales, Production, and Office teams to meet branch goals while maintaining a safe, compliant work

Qualifications

• 3 to 5 years of leadership experience in route-based service, uniforms/linen, logistics, transportation, distribution, or a similar service-driven environment.
• Strong knowledge of route operations, customer retention, performance management, and service execution.
• Familiarity with DOT regulations, fleet safety, driver qualification requirements, and workplace safety standards.
• Valid driver’s license and a safe driving record.

Responsibilities

• Lead, develop, and coach District Managers and Route Sales Representatives to build a high-performing, accountable service team.
• Drive employee performance through regular coaching, performance evaluations, and career development planning.
• Ensure exceptional customer service by overseeing route audits, customer visits, issue resolution, and proactive communication.
• Support customer retention and revenue growth through upselling, cross-selling, product sampling, and successful new account installations.
• Collaborate cross-functionally with Sales, Production, and Office teams to support branch goals, identify growth opportunities, and maintain a safe, compliant work environment.
• Promote a safe working environment and enforce all safety standards. Ensure delivery vehicles are being properly maintained and operated safely.

Skills

Customer Service

Microsoft PowerPoint

Payroll

Management

Job description

Alsco Uniforms is seeking a Service Manager to lead all facets of service operations at the branch level, driving customer satisfaction, account growth, and financial results. The role reports to the General Manager and requires coaching District Managers and Route Sales Representatives to build a high-performing team.

Travel to customer sites as needed, manage route audits, and collaborate with Sales, Production, and Office teams to meet branch goals while maintaining a safe, compliant work