Service Manager – Route Operations & Growth Leader

Alsco; South Carolina; On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms in Spartanburg, SC is seeking a Service Manager to lead all aspects of service operations at the branch level, focusing on customer retention, account growth, compliance, and team performance.

You will manage District Managers and Route Sales Representatives, coach staff, oversee route audits and customer visits, and partner with Sales, Production and Office teams to hit safety and financial goals, with travel to customer sites as needed.

Qualifications

• 3 to 5 years of leadership experience in route-based service, uniforms/linen, logistics, transportation, distribution, or a similar service-driven environment.
• Strong knowledge of route operations, customer retention, performance management, and service execution.
• Familiarity with DOT regulations, fleet safety, driver qualification requirements, and workplace safety standards.
• Valid driver's license and a safe driving record.

Responsibilities

• Lead, develop, and coach District Managers and Route Sales Representatives to build a high-performing, accountable, and promotable service team.
• Drive employee performance through regular coaching, performance evaluations, and career development planning.
• Ensure exceptional customer service by overseeing route audits, customer visits, issue resolution, and proactive communication.
• Support customer retention and revenue growth through upselling, cross-selling, product sampling, and successful new account installations.
• Collaborate cross-functionally with Sales, Production, and Office teams to support branch goals, identify growth opportunities, and maintain a safe, compliant work environment.
• Promote a safe working environment and enforce all safety standards. Ensure delivery vehicles are being properly maintained and operated safely.

Skills

Leadership experience

Route operations

Customer retention

DOT regulations

Driver's license

Safety standards

Job description

Alsco Uniforms in Spartanburg, SC is seeking a Service Manager to lead all aspects of service operations at the branch level, focusing on customer retention, account growth, compliance, and team performance.

You will manage District Managers and Route Sales Representatives, coach staff, oversee route audits and customer visits, and partner with Sales, Production and Office teams to hit safety and financial goals, with travel to customer sites as needed.