Service Operations Lead - Route Growth & Coaching

Alsco Uniforms; Hildebran (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance

Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms is seeking a Service Manager to lead all aspects of service operations at the branch level, driving customer satisfaction and financial results. You will oversee route delivery, audits, and ensure safety and compliance while reporting to the General Manager.

The role emphasizes coaching District Managers and Route Sales Representatives, fostering performance and career development, and collaborating with Sales, Production, and Office teams to meet branch goals and grow revenue.

Qualifications

• 3 to 5 years of leadership experience in route-based service or similar

Responsibilities

• Lead, develop, and coach District Managers and Route Sales Representatives to build a high-performing, accountable service team.
• Drive employee performance through regular coaching, performance evaluations, and career development planning.
• Ensure exceptional customer service by overseeing route audits, customer visits, issue resolution, and proactive communication.
• Support customer retention and revenue growth through upselling, cross-selling, product sampling, and successful new account installations.
• Collaborate cross-functionally with Sales, Production, and Office teams to support branch goals, identify growth opportunities, and maintain a safe, compliant work environment.
• Promote a safe working environment and enforce all safety standards. Ensure delivery vehicles are being properly maintained and operated safely.

Skills

Leadership

Route operations

Customer retention

Performance management

Fleet safety

Driver qualifications

Valid driver’s license

Job description

Alsco Uniforms is seeking a Service Manager to lead all aspects of service operations at the branch level, driving customer satisfaction and financial results. You will oversee route delivery, audits, and ensure safety and compliance while reporting to the General Manager.

The role emphasizes coaching District Managers and Route Sales Representatives, fostering performance and career development, and collaborating with Sales, Production, and Office teams to meet branch goals and grow revenue.