Service Operations Leader – HVAC, Refrigeration & Plumbing

Comprehensive Energy Services, Inc; Longwood (FL); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-Term Disability

Long Term Disability

401 K Match

Paid Time Off

Holiday pay

Job summary

Comprehensive Energy Services, Inc. is seeking a Service Operations Manager to lead HVAC, Refrigeration and Plumbing service operations across all locations.

You will drive operational excellence, supervise Service Managers, and manage staffing, budgets, and KPIs to meet gross profit targets and customer satisfaction. You’ll mentor technicians, optimize processes, and expand maintenance contracts with key clients.

Qualifications

• Must have solid understanding of HVAC, plumbing, and refrigeration systems.
• Experience leading service operations and managing field service teams.
• Strong ability to analyze KPIs, manage budgets, and improve service metrics.

Responsibilities

• Lead and oversee HVAC, Refrigeration, and Plumbing service operations across all locations, providing direction, coaching, and regular feedback to service personnel and managers.
• Establish and monitor standardized processes, KPIs, and performance metrics to improve first-time fix rates, response times, technician utilization, service quality, and customer satisfaction.
• Forecast staffing, vehicle, tool, equipment, and inventory needs to support business growth and customer demand; participate in recruiting and onboarding new technicians.
• Manage service department budgets, labor costs, inventory, and P&L performance while identifying opportunities to reduce costs and increase revenue.
• Maintain accountability for quality control, profitability, productivity, and customer satisfaction across the service organization.
• Oversee field service performance for key customer accounts, including maintaining high SLA scores and customer satisfaction metrics.

Skills

HVAC systems

Plumbing systems

Refrigeration systems

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Comprehensive Energy Services, Inc. is seeking a Service Operations Manager to lead HVAC, Refrigeration and Plumbing service operations across all locations.

You will drive operational excellence, supervise Service Managers, and manage staffing, budgets, and KPIs to meet gross profit targets and customer satisfaction. You’ll mentor technicians, optimize processes, and expand maintenance contracts with key clients.