Service Operations Leader – HVAC/Plumbing

Haddad Plumbing; The Ironbound (NJ); On-site; USD 75,000 - 105,000; Full time

Job summary

Haddad Plumbing is seeking a Service Manager to oversee the day-to-day sales, budget, operations, and customer experience for our technician team in New Jersey. You will drive service profitability, respond swiftly to issues, and ensure accurate invoicing and inventory control.

The role requires leadership to coach technicians, manage scheduling and training, and maintain high standards of customer service in a fast-paced environment. Strong communication and a clean driving record are essential.

Qualifications

• Bachelor's degree or a high school diploma with 10+ years of experience.
• 5+ years of experience in the HVAC/Plumbing industry.
• 3+ years of management experience.
• Proficiency in Microsoft Office.
• Strong verbal and written communication skills.
• Valid driver's license with a clean driving record (must provide current abstract).

Responsibilities

• Achieve service department sales and profitability goals.
• Respond to operational, employee, and customer issues promptly and efficiently.
• Review and process all invoices accurately and timely.
• Develop and manage service inventory policies, levels, and pricing to meet company goals for vehicles and warehouses.
• Manage seasonal fluctuations by promoting and scheduling routine maintenance.
• Propose, maintain, and administer the service technician commission plan.
• Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service.
• Lead and coach team members, providing necessary training, knowledge, and information for peak performance, continuous improvement, and a positive work environment aligned with company objectives.
• Coordinate tactical and technical training for technician and employee development.
• Adjust manpower allocation daily based on customer demand and the approved schedule.
• Address customer complaints and satisfaction issues promptly.
• Inspect trucks and enforce dress code compliance.
• Visit job sites to gather information for proposal preparation according to company guidelines.
• Perform other duties as assigned by upper management.

Skills

Microsoft Office

Verbal communication

Written communication

Team leadership

Education

Bachelor's degree or high school diploma with 10+ years of experience

Tools

Microsoft Office

Job description

Haddad Plumbing is seeking a Service Manager to oversee the day-to-day sales, budget, operations, and customer experience for our technician team in New Jersey. You will drive service profitability, respond swiftly to issues, and ensure accurate invoicing and inventory control.

The role requires leadership to coach technicians, manage scheduling and training, and maintain high standards of customer service in a fast-paced environment. Strong communication and a clean driving record are essential.