Service Operations Leader: Heavy Equipment & Safety Excellence

Westbury Search Group; Salem (NH); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Service Manager to oversee service operations in Salem, New Hampshire. The ideal candidate will have extensive technical knowledge in heavy equipment and a proven track record in service leadership. Responsibilities include managing service quality, recruiting and training staff, and implementing improvements for customer satisfaction. If you are detail-oriented and thrive in a fast-paced environment, this is an excellent opportunity to advance your career.

Qualifications

• 7–9 years of experience in service leadership, maintenance management, or technical supervision.
• Hands-on leadership background in diagnostics, repair oversight, and scheduling.
• Experience managing service performance metrics and customer satisfaction.

Responsibilities

• Lead service operations and customer interactions, ensuring service quality.
• Implement processes to improve efficiency and customer experience.
• Recruit, train, and mentor technical staff and supervisors.

Skills

Technical knowledge of heavy equipment

Service leadership

Diagnostic capabilities in electrical systems

Interpersonal skills

Customer service skills

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Job description

A leading recruitment agency is seeking an experienced Service Manager to oversee service operations in Salem, New Hampshire. The ideal candidate will have extensive technical knowledge in heavy equipment and a proven track record in service leadership. Responsibilities include managing service quality, recruiting and training staff, and implementing improvements for customer satisfaction. If you are detail-oriented and thrive in a fast-paced environment, this is an excellent opportunity to advance your career.