Service Operations Manager

Masiello Employment Services; Harper Acres (NH); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Short-Term Disability

HSA

Long-Term Disability (optional)

Employee discounts

Job summary

Masiello Employment Services seeks a Service Operations Manager in the Keene, NH area to balance customer service, field coordination, and daily operations. You will support technicians, optimize service delivery, and drive growth across New England.

The ideal candidate has strong leadership, scheduling and communication skills, with experience in service management tools. This is a direct-hire role with a stable, growth-oriented organization.

Qualifications

• Experience in operations management, service coordination, customer support, or related leadership role.
• Strong organizational and multi-priority management skills.
• Excellent communication and customer service skills.
• Experience with scheduling, CRM, dispatch or service management systems preferred.
• College degree preferred; equivalent experience will be considered.

Responsibilities

• Oversee daily service operations and coordinate technicians, vendors, and internal teams.
• Manage scheduling, resources, and workflows to meet customer commitments.
• Serve as primary contact for customer service communications and issue resolution.
• Monitor work orders and documentation to support billing.
• Mentor field personnel and promote accountability and high service standards.
• Coordinate equipment, parts, inventory, and logistics for readiness.
• Identify process improvements to boost efficiency and customer satisfaction.

Skills

Operations management

Customer service

Team leadership

Scheduling

CRM systems

Problem solving

Cross-functional collaboration

Organizational skills

Education

College degree preferred

Tools

Scheduling software

CRM/Dispatch systems

Service management systems

Job description

Service Operations ManagerOur client, a growing industrial service organization in the Keene, NH area, is seeking to hire a Service Operations Manager for a direct hire opportunity.This is an excellent opportunity for a highly organized leader who enjoys balancing customer service, team coordination, and operational management. You'll play a key role in supporting field technicians, improving service delivery, and helping drive continued growth throughout the New England region.Your qualifications for the Service Operations Manager position are:Experience in operations management, service coordination, customer support, or a related leadership roleStrong organizational skills with the ability to manage multiple priorities effectivelyExcellent communication and customer service skillsExperience working with scheduling, CRM, dispatch, or service management systems preferredAbility to solve problems, remove obstacles, and keep projects moving forwardComfortable working with cross-functional teams in a fast-paced environmentCollege degree preferred; equivalent experience will be consideredBenefits you will receive as the Service Operations Manager:Salary range of $95,000 - $105,000 annuallyFull-time, Monday-Friday schedule with flexible daily start and end timesHealth InsuranceDental InsuranceLife Insurance (company-paid premium equal to one year's salary)Short-Term Disability coverageHealth Savings Account (HSA)Optional Long-Term Disability coverageEmployee entertainment discountsOpportunity to join a stable, growing organization with advancement potentialFor the Service Operations Manager position, your duties and responsibilities will include:Oversee daily service operations and coordinate activities among technicians, vendors, and internal teamsManage scheduling, resource allocation, and service workflows to ensure customer commitments are metServe as a primary contact for customer service communications and issue resolutionMonitor work orders, documentation, and service completion to support efficient billing processesSupport and mentor field personnel while promoting accountability and high service standardsCoordinate equipment, parts, inventory, and logistics to ensure service readinessIdentify process improvements that enhance efficiency, communication, and customer satisfactionReady to Apply?If you meet the qualifications and are interested in this opportunity, we'd love to hear from you.Call: 603.358.1000Apply Online: WWW.MASEMP.COMEmail: [e-mail] are here to help! For your convenience, Masiello Employment Services offers phone and video interviews/meetings. We can't wait to meet you!MAS603