Lead Heavy Equipment Service Manager

Vacuum Truck Rentals; Northborough (MA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Vision insurance

Life insurance

Paid time off

Disability insurance

Short-term Disability

CDL preferred

Job summary

Rentix Solutions is seeking a Service Manager in Northborough, MA to lead the service department, oversee daily operations, and drive equipment readiness. The role emphasizes safety, customer satisfaction, and collaboration with sales and rental teams.

Ideal candidates bring 5+ years in heavy equipment service with supervisory experience, strong leadership and problem-solving skills, and a solid background in diesel, hydraulic, and electrical systems. CDL is preferred.

Qualifications

• High school diploma or equivalent required.
• Five (5)+ years in heavy equipment, truck, or industrial service with supervisory or management experience.
• Strong leadership, communication, organizational, and customer service skills.
• Working knowledge of diesel, hydraulic, electrical, and mechanical systems.
• Experience troubleshooting heavy equipment and truck systems preferred.
• Proficiency with computer systems, diagnostic software, and Microsoft Office.
• Class B CDL preferred.

Responsibilities

• Manage daily shop and field service operations, including inspections, maintenance, and repairs.
• Prioritize and schedule work orders to maximize technician productivity and equipment availability.
• Serve as the primary contact for service customers, provide estimates, and communicate repair status.
• Maintain service records, warranty claims, labor estimates, and compliance with processes.
• Oversee fleet maintenance and preventive maintenance programs to minimize downtime.
• Lead, supervise, coach, train, and evaluate service technicians and shop staff.
• Build relationships with customers and support sales/rental teams with technical knowledge.
• Monitor productivity, profitability, and operating expenses; drive process improvements.

Skills

Leadership

Customer service

Diesel systems

Hydraulic systems

Electrical systems

Diagnostics software

MS Office

Education

High school diploma

Tools

Fleet management software

MS Office

Job description

Rentix Solutions is seeking a Service Manager in Northborough, MA to lead the service department, oversee daily operations, and drive equipment readiness. The role emphasizes safety, customer satisfaction, and collaboration with sales and rental teams.

Ideal candidates bring 5+ years in heavy equipment service with supervisory experience, strong leadership and problem-solving skills, and a solid background in diesel, hydraulic, and electrical systems. CDL is preferred.