Service Operations Leader: Drive Client Satisfaction & Growth

HireReady Partners; Massachusetts; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan with Matching

Paid Time Off

Tuition Reimbursement

Career Growth Opportunities

Job summary

HireReady Partners is seeking a dynamic leader to oversee daily service operations in Massachusetts. You’ll build and direct high-performing teams, drive client satisfaction, and ensure quality, efficiency, and growth while managing budgets and staffing.

You’ll be accountable for people management, directing resources, and performance decisions. This role emphasizes cross-functional influence and strategic people leadership to deliver results in a fast-paced environment.

Qualifications

• Education: Associate or bachelor’s degree or equivalent experience.
• Management experience: 2–5 years.
• Related experience: 2–5 years.

Responsibilities

• Oversee daily service operations.
• Build and lead high-performing teams.
• Drive client satisfaction and strategic growth.
• Manage budgets, staffing, and operational excellence.

Skills

Leadership

People management

Budgeting

Education

Associate or bachelor’s degree or equivalent experience

Job description

HireReady Partners is seeking a dynamic leader to oversee daily service operations in Massachusetts. You’ll build and direct high-performing teams, drive client satisfaction, and ensure quality, efficiency, and growth while managing budgets and staffing.

You’ll be accountable for people management, directing resources, and performance decisions. This role emphasizes cross-functional influence and strategic people leadership to deliver results in a fast-paced environment.