Service Operations Leader - Develop Teams, Deliver Results

Modula USA; Franklin (VA); In loco; USD 85.000 - 115.000; Tempo pieno

Descrizione del lavoro

Modula USA is seeking a results-driven Service Manager to lead service operations for its industrial equipment business. You will oversee installation readiness, remote technical support, repairs, preventive maintenance, and large-scale service projects, while developing and mentoring high-performing teams.

This hands-on leadership role emphasizes balancing operational priorities with customer satisfaction, safety, and continuous improvement.

Competenze

• 5+ years in service operations, field service, or related industrial environment.
• 2+ years of supervisory or people-management experience.
• Travel up to 25% within the United States and Canada.
• Bachelor's degree or equivalent education in a related field.

Mansioni

• Lead, coach, and develop Service Department employees.
• Oversee installation readiness, scheduling, execution, and follow-up for projects.
• Manage remote technical support operations and customer communications.
• Direct repair and preventive maintenance activities ensuring safety and quality.
• Monitor department performance, labor utilization, and costs.
• Coordinate service execution for major service agreements and equipment relocation projects.

Formazione

Bachelor's degree or equivalent in Engineering/Business/Operations

Strumenti

Microsoft Office

CRM systems

Descrizione del lavoro

Modula USA is seeking a results-driven Service Manager to lead service operations for its industrial equipment business. You will oversee installation readiness, remote technical support, repairs, preventive maintenance, and large-scale service projects, while developing and mentoring high-performing teams.

This hands-on leadership role emphasizes balancing operational priorities with customer satisfaction, safety, and continuous improvement.