Service Operations Leader — Build High-Performing Teams

Wiese USA; Wichita (KS); On-site; USD 90,000 - 130,000; Full time

Job summary

Wiese USA, a leading provider of material handling equipment and service support, seeks a Service Operations Manager to lead a skilled team of technicians, drive performance, and deliver an exceptional service experience that keeps customer equipment moving and businesses productive.

You’ll build a high‑performing team, strengthen customer partnerships, and shape the future of our service operations by managing daily operations, safety, budgeting, and continuous improvement across the service

Qualifications

• 5+ years of experience in service operations in a leadership role.
• Strong technical knowledge of forklifts or similar equipment preferred.
• Proven leadership, coaching, and team management skills.
• Excellent customer service and relationship management abilities.
• Strong organizational and problem-solving skills.
• Proficiency with service management software and Microsoft Office.
• Familiarity with OSHA safety regulations.

Responsibilities

• Team Leadership: Recruit, train, schedule, and supervise service technicians and support staff to ensure high productivity and professional development.
• Service Operations: Manage daily service department operations, including dispatching, scheduling, and work order management.
• Customer Support: Build and maintain strong relationships with customers by ensuring timely service, clear communication, and effective problem resolution.
• Performance Management: Monitor technician performance, track KPIs, and implement process improvements to increase efficiency and service quality.
• Safety & Compliance: Enforce company safety policies and ensure compliance with OSHA and company standards.
• Financial Oversight: Manage service department budgets, control costs, review billing accuracy, and help drive service revenue growth.
• Equipment & Parts Coordination: Work closely with parts and operations teams to ensure availability of necessary components for repairs and maintenance.
• Continuous Improvement: Identify opportunities to improve processes, reduce downtime for customers, and enhance overall service delivery.

Skills

Team leadership

Customer service

Problem solving

Organizational skills

Leadership coaching

OSHA familiarity

Forklift knowledge

Tools

Service management software

Microsoft Office

Job description

Wiese USA, a leading provider of material handling equipment and service support, seeks a Service Operations Manager to lead a skilled team of technicians, drive performance, and deliver an exceptional service experience that keeps customer equipment moving and businesses productive.

You’ll build a high‑performing team, strengthen customer partnerships, and shape the future of our service operations by managing daily operations, safety, budgeting, and continuous improvement across the service