Service & Maintenance Leader | Drive Team & Profitability

North American Transportation Management Institute; Manassas (VA); On-site; USD 81,000 - 121,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Oppt.

Vacation Buy Up (US)

Early Wage Access (Payactiv)

Job summary

United Rentals is seeking a Service Manager in the United States to lead a major maintenance enterprise, hire and motivate a team of Service Technicians, and drive efficiency and customer satisfaction through effective maintenance and leadership.

You will work closely with the Branch Manager to build a profitable location using your maintenance knowledge, leadership, service excellence, and business management skills. This role emphasizes safety, coaching, and continuous performance improvement.

Qualifications

• High School diploma required; trade-school degree a plus; bachelor's degree preferred.
• Valid driver's license with acceptable driving record.
• Extensive Equipment Fleet Maintenance and leadership experience.
• 5 years' service and maintenance experience and a minimum of 3 years supervisory experience.
• Strong motivational and leadership skills.
• Excellent customer service skills.
• Strong knowledge of maintenance accounting and P&L.
• Basic computer skills (Excel).

Responsibilities

• Motivate, coach and train technicians to exceed time and quality standards and comply with standard repair and maintenance processes.
• Staff location adequately based on skills and workload.
• Responsible for R&M and associated costs/budget.
• Lead, plan, measure and continuously improve service and maintenance metrics.
• Oversee parts department activities to ensure optimal customer service and cost control.
• Evaluate performance and promotability of team members with coaching.
• Promote a culture of safety and discipline through leadership and communication.
• Other duties assigned as needed.

Skills

Leadership

Team coaching

Customer service

P&L management

Maintenance knowledge

Excel

Education

High School diploma

Trade-school degree

Bachelor's degree preferred

Tools

MS Excel

Job description

United Rentals is seeking a Service Manager in the United States to lead a major maintenance enterprise, hire and motivate a team of Service Technicians, and drive efficiency and customer satisfaction through effective maintenance and leadership.

You will work closely with the Branch Manager to build a profitable location using your maintenance knowledge, leadership, service excellence, and business management skills. This role emphasizes safety, coaching, and continuous performance improvement.