Service Manager: Lead Maintenance & Service Excellence

United Rentals; Manassas (VA); Presencial; USD 81.000 - 121.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & PromotionalOpport

Additional Vacation

Buy Up Program (US Only)

Early Wage Access through Payactiv (US

Paid Sick Leave

An inclusive and welcoming culture

Descripción de la vacante

United Rentals is seeking a Service Manager to lead a major maintenance operation, hire and motivate a team of Service Technicians, and drive efficiency and customer satisfaction. You will partner with the Branch Manager to build a profitable location using your leadership, service and maintenance knowledge, and business management skills.

You will oversee R&M, budgeting, safety culture, and continuous improvement across maintenance metrics, with a strong emphasis on team development and

Formación

• High School diploma required; trade-school degree a plus; bachelor’s degree preferred.
• 5 years' service and maintenance experience and a minimum of 3 years supervisory experience.
• Strong motivational and leadership skills.
• Excellent customer service skills.
• Strong knowledge of maintenance accounting and P&L.
• Basic computer skills (Excel).

Responsabilidades

• Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes.
• Staff location adequately based on skills and workload.
• Responsible for R&M and associated costs/budget.
• Lead, plan, measure and continuously improve service and maintenance performance metrics.
• Oversee parts department activities to ensure customer service and productivity.
• Evaluate performance and promotability of team members.
• Identify and provide necessary skills training and regular coaching.

Conocimientos

Leadership

Customer service

Staff motivation

Safety compliance

Educación

High School Diploma

Trade-school degree

Bachelor's degree

Herramientas

Excel

Descripción del empleo

United Rentals is seeking a Service Manager to lead a major maintenance operation, hire and motivate a team of Service Technicians, and drive efficiency and customer satisfaction. You will partner with the Branch Manager to build a profitable location using your leadership, service and maintenance knowledge, and business management skills.

You will oversee R&M, budgeting, safety culture, and continuous improvement across maintenance metrics, with a strong emphasis on team development and