Senior Service Manager, Industrial Equipment

X-Series USA; Vista (CA); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

401(k) with company match

Paid time off

Travel reimbursement and per diem

Professional development

Performance-based bonus

Job summary

X-Series USA is seeking a Service Manager to lead and coordinate all service operations for its products across the United States. The role oversees installations, commissioning, maintenance, and customer support, ensuring safety and alignment with quality standards.

The Service Manager will lead a team of technicians, collaborate with Project Management, Engineering, and Logistics, and drive service excellence and continuous improvement while maintaining strong customer relationships.

Qualifications

• Bachelor’s degree in Engineering, Technical Management, or related field; equivalent experience considered.
• 5+ years of experience in industrial equipment service management or technical field service.
• Proven leadership experience managing service teams in a field-based environment.
• Strong mechanical, electrical, and troubleshooting knowledge related to machinery or automation systems.
• Proficiency in CRM or service management software; Zoho preferred.

Responsibilities

• Lead, train, and mentor the U.S. service team, fostering professionalism and continuous learning.
• Schedule and assign service technicians for installations, repairs, and preventive maintenance.
• Ensure compliance with safety procedures, customer site policies, and company service standards.
• Develop and implement SOPs for consistent service execution.
• Oversee all aspects of machine installation, commissioning, and customer training.
• Manage service requests, preventive maintenance schedules, and warranty claims.
• Ensure timely documentation of service activities, parts usage, and customer feedback.
• Serve as the primary point of contact for post-installation customer support.
• Address escalated service issues promptly to ensure customer satisfaction.
• Build and maintain relationships with customers to promote service contracts and repeat business.
• Collaborate with Engineering and Project Management to escalate and resolve technical issues.
• Provide feedback to Product and Engineering teams based on field performance.
• Coordinate with Logistics to ensure spare parts availability and timely shipment of replacements.
• Support leadership with special projects and strategic service initiatives.

Skills

Customer focus

Multi-project management

Machinery installation & repair

Strategic thinking

Documentation & reporting

Leadership presence

Education

Engineering degree

Tools

Zoho CRM

Job description

X-Series USA is seeking a Service Manager to lead and coordinate all service operations for its products across the United States. The role oversees installations, commissioning, maintenance, and customer support, ensuring safety and alignment with quality standards.

The Service Manager will lead a team of technicians, collaborate with Project Management, Engineering, and Logistics, and drive service excellence and continuous improvement while maintaining strong customer relationships.