Service Operations Leader

Thompson Safety; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Thompson Safety is seeking a Service Manager to lead the service department's operations, sales, and administrative activities. You will provide strategic guidance, supervise a diverse workforce, and drive performance for the service representative team.

The role requires proven leadership, budget oversight, and the ability to build partnerships with management, customers, and sales personnel to ensure smooth execution of activities and sustained growth.

Qualifications

• Bachelor’s degree in business administration or related field.
• 3+ years in B2B Facility Services or Distribution.
• 1+ year supervisory or management experience.
• Strong marketing and sales strategy development experience.
• Ability to pass drug and background checks.

Responsibilities

• Directly manages a team of employees.
• Responsible for hiring, coaching, developing, and managing performance for direct reports.
• Execution management and oversight of the branches KPI results to include coaching, managing, and leading team members.
• Approve all financial applications and reports and complete ad hoc assignments designated by next level management.
• Ensure adherence to established service department budget parameters and regulatory requirements.

Skills

Team leadership

Sales strategy

Business development

Safety industry knowledge

Education

Bachelor’s degree in Business Administration or related field

Job description

Thompson Safety is seeking a Service Manager to lead the service department's operations, sales, and administrative activities. You will provide strategic guidance, supervise a diverse workforce, and drive performance for the service representative team.

The role requires proven leadership, budget oversight, and the ability to build partnerships with management, customers, and sales personnel to ensure smooth execution of activities and sustained growth.