Service Operations Lead – Payroll & Client Success

Distro; Texas; Vor Ort; USD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401(k) with company match

Paid Time Off (PTO)

Zusammenfassung

Vensure Employer Solutions is seeking a Service Operations Supervisor to manage client relationships and ensure smooth delivery of payroll and tax processes. You will coordinate user setup, training, and client communications while guiding payroll accuracy and service improvements.

The role emphasizes proactive client retention, collaboration with internal teams, and leadership over Payroll Specialists to maintain service excellence at a Texas on-site office.

Qualifikationen

• Bachelor or equivalent not required; strong payroll knowledge and client service mindset.
• Experience with multi-state payroll and tax concepts is preferred.
• Ability to train clients on payroll software and reporting tools.

Aufgaben

• Act as primary contact for assigned group of clients.
• Coordinate user setup and training for payroll systems and reporting platforms.
• Facilitate retention strategies with clients and internal teams.
• Review payroll processing for accuracy and respond to issues promptly.

Kenntnisse

Client relationships

Payroll processing

Data analysis

Training onboarding

Tax guidance

Ausbildung

High School Diploma

2+ years PEO/ASO/HCM experience

Tools

Microsoft Office

Jobbeschreibung

Vensure Employer Solutions is seeking a Service Operations Supervisor to manage client relationships and ensure smooth delivery of payroll and tax processes. You will coordinate user setup, training, and client communications while guiding payroll accuracy and service improvements.

The role emphasizes proactive client retention, collaboration with internal teams, and leadership over Payroll Specialists to maintain service excellence at a Texas on-site office.