Onsite Service Operations Lead – Payroll & Client Success

Distro; Chandler (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Job summary

Vensure Employer Solutions seeks a Service Operations Supervisor to manage client relationships and ensure seamless service delivery, including payroll processing and tax guidance. You will coordinate user setup, training, and client retention initiatives while guiding payroll-related processes and reporting.

The role requires leading payroll teams, analyzing data for improvements, and liaising with internal operations to meet SOPs and service levels. In-office in Chandler, AZ.

Qualifications

• High School Diploma required with 2+ years in PEO/ASO/HCM fields.
• Strong client relationship and payroll processing knowledge.
• Experience with payroll tax guidance and reporting.

Responsibilities

• Act as primary contact for client group and coordinate setups.
• Ensure timely payroll processing and accuracy across accounts.
• Facilitate client retention and escalate issues as needed.
• Collaborate with internal teams to implement process improvements.

Skills

Client relationships

Payroll processing

Tax guidance

Data analysis

Training coordination

Communication

Team leadership

Payroll software

Education

High School Diploma

2+ years of PEO/ASO/HCM experience

Tools

Outlook

Teams

Excel

PowerPoint

Job description

Vensure Employer Solutions seeks a Service Operations Supervisor to manage client relationships and ensure seamless service delivery, including payroll processing and tax guidance. You will coordinate user setup, training, and client retention initiatives while guiding payroll-related processes and reporting.

The role requires leading payroll teams, analyzing data for improvements, and liaising with internal operations to meet SOPs and service levels. In-office in Chandler, AZ.