Automotive Service Operations Lead

New York Bus Sales Inc.; City of Batavia (NY); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Full-Time, Mon-Fri

Bonus Program

Medical, Dental and Vision Insurance

Company Paid Life Insurance $50,000

Voluntary Life Insurance

AFLAC Benefits

Flexible Spending Account

Health Savings Account with Company

401(k) Retirement Savings Plan with C

Paid Time Off

10 Paid Holidays

Job summary

New York Bus Sales Inc. is seeking a Service Manager to oversee the daily operations of the Service Department, focusing on customer satisfaction and efficiency. You will lead a team of service professionals, coordinate resources, and ensure timely and quality service delivery.

The role requires strong leadership, excellent communication, and a proactive approach to solving issues. Travel is minimal and compliance with regulations is expected.

Qualifications

• Minimum 3 years experience in an automotive/truck shop environment.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills.
• Problem-solving abilities and a proactive approach to challenges.
• Familiarity with relevant technology and tools in the service industry.
• NYS CDL, Class B driver's license with Passenger Transport and Air Brake endorsements preferred.
• Cummins and Propane Certifications preferred.

Responsibilities

• Lead and inspire a team of service professionals to deliver exceptional customer service.
• Cultivate and maintain strong relationships with clients and act as primary contact for service inquiries.
• Implement and optimize service processes to improve efficiency and meet SLAs.
• Address and resolve customer issues promptly; work with cross-functional teams to identify root causes.
• Ensure service delivery meets quality standards and monitor QA programs.
• Allocate resources, including personnel and equipment, and coordinate procurement as needed.
• Generate and analyze service performance reports for management.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Industry knowledge

Education

High school diploma

Job description

New York Bus Sales Inc. is seeking a Service Manager to oversee the daily operations of the Service Department, focusing on customer satisfaction and efficiency. You will lead a team of service professionals, coordinate resources, and ensure timely and quality service delivery.

The role requires strong leadership, excellent communication, and a proactive approach to solving issues. Travel is minimal and compliance with regulations is expected.