Service Operations Lead — Growth & Training

Company Wrench; Lakeland (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Plan + Match

Paid time off

Paid Birthday and Holiday

Short/Long Term Disability

Growth opportunities

Paid Training

Monthly Profit Sharing Bonus

Bonus Plan

ESOP Plan

Family owned and operated

Long term job security

Health and wellness program

Discounts on products and service

Job summary

Company Wrench in Lakeland, FL is seeking an Assistant Service Manager to lead the service shop at a specific branch. You will supervise service personnel and report to the Service Branch Development Manager, ensuring efficient operations and excellent customer communication.

Responsibilities include managing the Work Order process, developing quotes within 48 hours, scheduling technicians, and monitoring WIP and warranty procedures to drive service revenue and customer satisfaction.

Qualifications

• High School Diploma required; diesel/technical/college degree preferred.
• 3 years heavy equipment/service operations experience preferred.
• 1+ year dispatching technicians or field service experience preferred.
• Excellent customer service and leadership skills.
• Pass drug test and background check.
• Strong organizational abilities and attention to detail.

Responsibilities

• Supervise service personnel in collaboration with the Service Manager.
• Provide customers with timely updates on conditions, timelines, quotes, and part lead times.
• Ensure all work orders, services, parts, and fees are accurately billed and explainer justified.
• Assist in developing plans to grow service revenue through new work.
• Schedule technicians for optimal efficiency.
• Provide accurate quotes within 48 hours.
• Monitor Work In Progress (WIP) and warranty procedures.

Skills

Customer service

Leadership

Organizational skills

Communication

Safety compliance

Problem solving

Dispatching

Education

High School Diploma

Diesel/Technical degree preferred

Job description

Company Wrench in Lakeland, FL is seeking an Assistant Service Manager to lead the service shop at a specific branch. You will supervise service personnel and report to the Service Branch Development Manager, ensuring efficient operations and excellent customer communication.

Responsibilities include managing the Work Order process, developing quotes within 48 hours, scheduling technicians, and monitoring WIP and warranty procedures to drive service revenue and customer satisfaction.