Assistant Service Manager

Company Wrench; Knoxville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan + Match

Paid time off

Paid Birthday and Holiday

Short/Long Term Disability

Growth opportunities

Paid Training

Monthly Profit Sharing Bonus

Bonus Plan

ESOP Plan

Family owned and operated

Long term job security

Health and wellness program

Discounts on products and service

Job summary

Company Wrench is expanding and seeks an Assistant Service Manager to oversee the branch service repair shop. You will report to the Service Branch Development Manager and supervise service personnel to deliver high-quality repairs.

You will manage work orders, schedule technicians, provide timely quotes, and ensure accurate billing while following warranty procedures and driving revenue growth. This is a full-time, on-site role at our Knoxville location.

Qualifications

• Be a champion of safety in the workshop environment.
• Provide customers with timely updates on conditions, timelines and quotes.
• Explain and justify charges on work orders clearly.
• Develop plans to win new service work and drive revenue.
• Assist in recruiting, hiring, and training service staff.
• Manage the Work Order process from opening to invoicing.
• Schedule technicians for efficient workflow.
• Provide accurate quotes to customers within 48 hours.
• Monitor Work In Progress to minimize WIP.
• Follow warranty procedures and document accordingly.
• Provide leadership to achieve high-quality service.
• Monitor performance metrics and implement improvements.

Responsibilities

• Supervise service personnel and collaborate with the Service Manager.
• Oversee the branch service repair shop operations.
• Ensure timely quotes and transparent billing.
• Coordinate technician scheduling and workload balance.
• Maintain warranty documentation and process adherence.

Skills

Safety Champion

Customer updates

Billing explanations

Revenue planning

Staff recruitment

Work Orders

Technician scheduling

Quotes within 48h

WIP control

Warranty procedures

Leadership

Performance monitoring

Education

High School Diploma

Diesel/Technical/College Degree preferred

Job description

We encourage you to see how rewarding employment at Company Wrench can be. We are looking for dedicated, passionate and career-minded individuals to join our experienced team. At Company Wrench, we are committed to your career development, and we will be with you every step of the way to enhance your training, education, experience, and overall professional development. Company Wrench is the place for you to reach your career goals while providing the "Cutting Edge of Customer Service" to our valued customers.

We are an expanding dealership looking for an Assistant Service Manager to join our team. Reporting to the Service Branch Development Manager, this position is responsible for the management and supervision of all functions within the service repair shop for a specific branch.

Qualifications

• Be a champion of Safety
• Provide customers with updates as conditions, timelines, issues, quotes, part lead times, etc. change or arise
• Ensure all services, parts, and fees billed on Work Orders (WO) can be clearly explained and justified
• Assist in developing and acting on plans for acquiring new and additional existing customer service work to drive revenue
• Assist the service manager in recruiting, hiring, and training of all service department employees
• Manage the Work Order (WO) process from opening through invoicing
• Schedule technicians for work with optimal efficiencies in mind
• Provide accurate quotes for service work are provided to customers within 48 hours.
• Assist in monitoring and controlling Work In Progress (WIP) to limit WIP
• Ensure all Manufacture Warranty procedures are followed and understood, such as warranty pictures, documentation, etc.
• Provide direction and leadership required to achieve professional technical services
• Assist with monitoring performance standards and measurements and develop means to do so as necessary.

Supervisory Responsibility – In collaboration with the Service Manager, this position assists in supervising service personnel

Knowledge, Skills, And Qualifications

• High School Diploma; Diesel, Technical, or College Degree preferred
• Three years of experience in heavy, industrial, or over the road equipment service operations preferred
• Minimum of one-year experience dispatching technicians or working as a field service technician preferred
• Excellent Customer Service skills
• Strong organizational and leadership skills
• Must be able to pass drug test and background check.

Additional Information

• Medical, Dental, & Vision Insurnace
• 401K Plan + Match
• Paid time off and Vacation
• Paid Birthday and Holiday
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Monthly Profit Sharing Bonus
• Bonus Plan
• ESOP Plan
• Family owned and operated
• Long term job security
• Health and wellness program
• Discounts on products and service

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.