Service Operations Lead - Grow Profit & Customer Experience

United Ag & Turf; Marshall (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay Plus Bonus

401K with company match

Health Insurance

Paid Holiday and Paid Time Off

Job summary

United Ag & Turf is seeking a Service Department Manager to oversee service operations across our Texas locations. The role focuses on maximizing ROI by optimizing service processes, growing profitable labor sales, and controlling expenses.

You will lead personnel, enforce service standards and drive customer satisfaction throughout parts, sales, service and transportation. Responsibilities include developing annual department goals, budgeting, coordinating promotional events, and ensuring

Qualifications

• 3+ years experience in Service Department operations.
• Proficient with Microsoft Office and internet functions.
• Excellent customer service and written/spoken communication.

Responsibilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position

Skills

Communication skills

Customer service

Written and verbal communication

Ability to work extended hours

Leadership and team coordination

Education

High School Diploma or equivalent

Tools

Microsoft Office

Internet functions

Job description

United Ag & Turf is seeking a Service Department Manager to oversee service operations across our Texas locations. The role focuses on maximizing ROI by optimizing service processes, growing profitable labor sales, and controlling expenses.

You will lead personnel, enforce service standards and drive customer satisfaction throughout parts, sales, service and transportation. Responsibilities include developing annual department goals, budgeting, coordinating promotional events, and ensuring