Service Operations Lead - Dispatch, Billing & PM Coordination

Cobalt Service Partners, LLC; Eagle River (WI); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Company holidays

Retirement plan with employer match

Job summary

Entrance Technologies in Eagle River, WI is seeking a Service Operations Coordinator to organize daily service activities for our automatic pedestrian door systems. The role centers on call handling, dispatch, billing, purchasing, and project documentation.

You will be the primary contact for customers, schedule technicians, process invoices, coordinate parts, and maintain accurate records for proactive maintenance.

Qualifications

• Previous experience in service dispatching, scheduling, customer service or administrative coordination preferred.
• Strong organizational skills and exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to answer incoming calls professionally while managing multiple responsibilities.
• Proficiency in Microsoft Office, including Outlook, Word and Excel.
• Ability to learn and use service management, invoicing, purchasing, and scheduling software.

Responsibilities

• Receive, prioritize, schedule, and dispatch service calls to technicians based on urgency and location.
• Coordinate daily technician schedules and follow-up visits.
• Communicate service call details and site instructions to technicians.
• Monitor service call progress and communicate schedule changes or delays to customers.
• Coordinate emergency service requests and urgent issues with management.
• Maintain accurate service schedules, work orders, and records in the service management system.
• Follow up on outstanding service calls to ensure timely completion and customer satisfaction.
• Process customer invoices for service calls, labor, parts and other charges.
• Coordinate with purchasing and vendors to ensure materials are available when needed.
• Maintain large preventive maintenance project binders and documentation for multi-site accounts.
• Maintain electronic and physical files for customers, service calls, projects, invoices, and purchasing.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service

Time management

Microsoft Office

Multi-tasking

Tools

Outlook

Word

Excel

Service management software

Invoicing software

Job description

Entrance Technologies in Eagle River, WI is seeking a Service Operations Coordinator to organize daily service activities for our automatic pedestrian door systems. The role centers on call handling, dispatch, billing, purchasing, and project documentation.

You will be the primary contact for customers, schedule technicians, process invoices, coordinate parts, and maintain accurate records for proactive maintenance.