Service Operations Lead: Dispatch & Billing

raymondwestsouth; Cypress (CA); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k with company match

Flexible spending accounts

Job summary

Raymond West is seeking a Service Administrative Supervisor to oversee the daily dispatch and processing operations, focusing on customer service, accuracy, and profitability. The role involves coordinating staff, managing work orders, and generating monthly performance reports from a base in California.

The ideal candidate has strong communication, organizational, and leadership skills, with experience in supervising and maintaining service administration processes across departments.

Qualifications

• High school diploma or equivalent; or 2+ years lead/supervisor experience; or equivalent education/experience.

Responsibilities

• Oversee day-to-day service administrative operations.
• Establish daily/weekly work order goals and ensure KPI targets are met.
• Monitor daily WIP, revenue tracking and aging work order reports.
• Assign overtime based on business needs.
• Ensure National Account and Warranty work orders comply with policies.
• Create monthly financial and performance reports.
• Oversee ADP Timecard compliance.
• Conduct annual performance reviews.

Skills

Communication

Organization

Public speaking

Interpersonal skills

Self-development

Problem solving

Off-hours availability

Reading/interpretation docs

Team training

Education

High school diploma/equivalent

Tools

Microsoft Office

Job description

Raymond West is seeking a Service Administrative Supervisor to oversee the daily dispatch and processing operations, focusing on customer service, accuracy, and profitability. The role involves coordinating staff, managing work orders, and generating monthly performance reports from a base in California.

The ideal candidate has strong communication, organizational, and leadership skills, with experience in supervising and maintaining service administration processes across departments.