Service Admin Lead - Operations & KPIs

raymondwestnorth; Cypress (CA); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k with company match

Paid time off

Job summary

Raymond West is seeking a dynamic Service Administrative Supervisor to oversee day-to-day field service dispatch and processing operations with a focus on customer service, accuracy, and profitability.

The role involves leading service administrative staff, ensuring timely invoicing and reporting, and coordinating with sales, credit, and operations to optimize service performance. A high school diploma or equivalent and supervisory experience are required.

Qualifications

• High school diploma or equivalent; or two years related lead or supervisor experience.
• Experience directing service administrative workflows.
• Ability to read and interpret documents like safety rules and procedures.

Responsibilities

• Oversee day-to-day service administrative operations.
• Establish daily/weekly work order closing goals and ensure KPI’s are met.
• Monitor and report on daily WIP, revenue tracking and aging work orders.
• Adjust staff assignments to meet department revenue goals.
• Provide progress updates and advise on aging issues; escalate when needed.
• Process complex work orders and manage dealer-to-dealer invoicing and vendor POs.
• Ensure National Account and Warranty work orders comply with policies and communicate updates.
• Audit National Account and Warranty claims and report deficiencies to management.
• Set staff schedules and authorize overtime based on business needs.
• Coordinate with other departments to ensure accurate parts and labor on work orders.
• Work with credit, sales, and service teams to finalize service agreements.
• Ensure service reporting accuracy and timely processing of agreements.
• Create monthly financial and performance reports for the department.
• Ensure ADP Timecard compliance.
• Lead annual performance reviews for service administrative staff.

Skills

Communication skills

Organizational/time management

Microsoft Office proficiency

Reading/writing comprehension

Customer service orientation

Team leadership

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Raymond West is seeking a dynamic Service Administrative Supervisor to oversee day-to-day field service dispatch and processing operations with a focus on customer service, accuracy, and profitability.

The role involves leading service administrative staff, ensuring timely invoicing and reporting, and coordinating with sales, credit, and operations to optimize service performance. A high school diploma or equivalent and supervisory experience are required.