Service Coordinator

Hitachi Automotive Systems Americas, Inc.; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Hitachi Global Air Power US, LLC is seeking a Service Coordinator in Kansas City, MO to manage incoming calls and emails related to service requests. You will review, reconcile, and close field service and shop jobs, schedule technicians, and gather required information to ensure timely invoicing.

The role emphasizes communication with customers and internal teams, maintaining project timelines, cost tracking, and accurate data entry in the ERP system.

Qualifications

• Minimum 3 years of administration experience.
• Proficiency with Microsoft Office products.
• Associate’s degree or higher preferred.
• High school diploma accepted with related industry experience.

Responsibilities

• Answer incoming calls to the service department.
• Handle inquiries on work orders, jobs, and projects.
• Prepare service quotes based on customer needs.
• Schedule service technicians for jobs to achieve 85% billable rate.
• Input work order data into ERP system.
• Submit completed work orders to accounting for invoicing.

Skills

Communication skills

Customer focus

Education

Associate’s degree a plus

High School Diploma or equivalent

Tools

SAP ERP

Salesforce CRM

Job description

Job Title

Service Coordinator

Locations

Location: Kansas City, Missouri, United States

Location: Kansas City, MO

Company

HITACHI GLOBAL AIR POWER US, LLC

Job Category

Profession (Job Category): Communications & Corporate Affairs

Schedule & Remote

Job Schedule: Full time

Remote: No

Company Overview

At Hitachi Air Centers, you'll join a team of passionate professionals who are focused on delivering value, building lasting partnerships, and creating an outstanding customer experience. Every role contributes to our shared goal of helping our customers succeed. Join us and be part of a team that makes a difference every day through service, expertise, and a commitment to excellence. Our team is dedicated to helping customers maximize productivity, improve reliability, and keep their operations running efficiently. Through expert service, technical knowledge, parts support, and customized system solutions, we serve as trusted partners to businesses across a wide range of industries. What sets us apart is our commitment to customer relationships. We don't just support equipment—we support the people and businesses that depend on it. Our teams work closely with customers to understand their unique needs, solve challenges, and deliver responsive, reliable service when it matters most.

Mission

• Provide consultive design and equipment selection support to ensure our customers’ systems are reliable and efficient
• Provide best in class field service and customer service support to those who rely on us every day to keep production up and running
• Provide the above at a competitive price

Summary of the Position

This position is responsible for all incoming phone calls and emails from end users, technicians and other company personnel relating to requests for service. Key functions will include reviewing, reconciling, processing, and closing out field service and shop operations jobs / projects. Further, will support scheduling projects and service technician assignments. Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.

Duties & Responsibilities

• Responsible for answering incoming calls to the service department.
• Handle internal and external customer inquiries as they pertain to specific work orders, jobs, projects.
• Prepare service quotes based on internal and external customer needs.
• Scheduling Service Technicians for service jobs and projects with a goal to achieve 85% billable rate or higher.
• Scheduling service visits to ensure we meet our PM Agreement commitments.
• Coordination of the calls with the customers verbally and through email on a continuous basis to ensure we are meeting the customer’s expectations, and they remain informed as projects and service jobs progress.
• Responsible for closing field service and shop jobs / projects: Capturing ALL required information (service labor hours, parts consumed, costing) for each service / shop job
• Reconciling work orders against actual costs
• Submitting completed work orders to accounting for processing of invoices
• Assist scheduling field and shop technicians to specific jobs or projects
• Input work order data into ERP system
• Track assigned projects – ensure completed timecards, work orders are submitted from technicians in a timely manner
• Work with Parts Coordinators to determine costing and availability of outsourced parts in order to quote and schedule work
• All other duties as required to support superior customer satisfaction
• This is a dynamic position as responsibilities may be added or removed as necessary Communication with all departments within the HAC will occur on a regular basis. The depts include Parts, sales and will be expected to assist in covering for other team members when the need arises

Education

• Associate’s degree a plus
• High School Diploma or equivalent (Related Industry experience may be considered in lieu of education requirements)

Professional Experience

• Minimum of 3 years’ experience with administration functions
• Proficiency in Microsoft products

Key Behaviors

• Process driven- assertive
• Self-starting
• Analytical thinking
• Demonstrated ability to solve problems with customer satisfaction as a focus
• Excellent communication skills both verbal and written
• Ability to multitask- manage multiple projects
• Goal-oriented
• Customer focused
• Drive to succeed
• Team player
• Field Service experience on Sullair products a plus
• Familiar with SAP ERP and Salesforce CRM a plus
• Direct reports: N/A

Compliance

The successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Equal Opportunity Statement

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

Company Vision & Culture

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

Contact

E-mail us for data privacy inquiries or technical support.