Service Operations Coordinator - Scheduling & Customer Care

EST Companies; Waipahu (HI); On-site; USD 52,000 - 78,000; Full time

Job summary

EST Companies is seeking a Service Coordinator to support regional service operations—scheduling work, coordinating technicians, managing documentation, and ensuring every customer interaction reflects our commitment to quality.

In a fast-paced environment you will be the hub that keeps people and processes aligned, handling quotes, paperwork, and daily communications with customers and field teams. The role requires strong communication, problem-solving, and independence.

Qualifications

• Minimum 2 years of service coordination or service management experience.
• Associate or bachelor’s degree preferred; equivalent experience considered.
• Familiarity with mechanical, plumbing, electrical, or electronic systems is a plus.
• Ability to work independently and adapt quickly to changing priorities.
• Fluent in English with strong verbal and written communication skills.
• Proficiency with Microsoft Office and strong computer skills.
• Valid driver’s license and excellent driving record.
• Ability to obtain and maintain military base passes and access credentials.

Responsibilities

• Coordinate, schedule, and communicate service delivery for repairs and preventative maintenance visits.
• Assist the Regional Service Supervisor in ensuring 100% completion of contractual and quality service requirements.
• Verify that all contractual scope of work is completed and documented according to established SOPs.
• Order repair materials, parts, and related products; ensure technicians have required items on the day of service.
• Review and ensure accuracy of all paperwork and documentation submitted by service technicians.
• Maintain clear communication with customers, technicians, and internal teams regarding status updates, costs, and timelines.
• Provide administrative support to field service technicians via phone or in person.
• Generate service, parts, and installation quotes as directed.
• Monitor, resolve, and elevate customer complaints in alignment with EST’s quality standards.
• Maintain required reports, metrics, and cost controls to support regional performance monitoring.
• Understand EST products, equipment maintenance needs, and service requirements.
• Utilize current and emerging technologies to support scheduling, documentation, and communication workflows.
• Assist in developing and improving SOPs as needed.
• Strengthen customer relationships and enhance the overall customer experience.
• Escalate system‑level issues to the Regional Service Supervisor and provide supporting data.
• Monitor usage and maintenance of service department assets.
• Maintain all personally assigned company property (vehicle, computer, etc.).

Skills

Customer orientation

Communication skills

Problem solving

Independent worker

Attention to detail

Education

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Job description

EST Companies is seeking a Service Coordinator to support regional service operations—scheduling work, coordinating technicians, managing documentation, and ensuring every customer interaction reflects our commitment to quality.

In a fast-paced environment you will be the hub that keeps people and processes aligned, handling quotes, paperwork, and daily communications with customers and field teams. The role requires strong communication, problem-solving, and independence.