Service Delivery Coordinator

EST Companies LLC; Waipahu (HI); On-site; USD 50,000 - 70,000; Full time

Job summary

EST Companies LLC in Waipahu, Hawaii is seeking a Service Coordinator to support regional service operations. You will schedule work, coordinate technicians, manage documentation, and ensure customer interactions reflect EST’s commitment to quality.

The role requires strong communication, organizational skills, and proficiency with Microsoft Office. A valid driver’s license and the ability to obtain security access may be required.

Qualifications

• Two years of service coordination or management experience.
• Associate or bachelor’s degree preferred; equivalent experience considered.
• Experience with mechanical/electrical systems is a plus.
• Ability to work independently and adapt to changing priorities.
• Strong customer service orientation and communication skills.
• Proficiency with Microsoft Office.

Responsibilities

• Coordinate, schedule, and communicate service delivery for repairs and preventative maintenance visits.
• Assist the Regional Service Supervisor in ensuring 100% completion of contractual and quality service requirements.
• Verify that all contractual scope of work is completed and documented according to established SOPs.
• Order repair materials, parts, and related products; ensure technicians have required items on the day of service.
• Review and ensure accuracy of all paperwork and documentation submitted by service technicians.
• Maintain clear communication with customers, technicians, and internal teams regarding status updates, costs, and timelines.
• Provide administrative support to field service technicians via phone or in person.
• Generate service, parts, and installation quotes as directed.
• Monitor, resolve, and elevate customer complaints in alignment with EST’s quality standards.
• Maintain required reports, metrics, and cost controls to support regional performance monitoring.
• Understand EST products, equipment maintenance needs, and service requirements.
• Utilize current and emerging technologies to support scheduling, documentation, and communication workflows.
• Assist in developing and improving SOPs as needed.
• Strengthen customer relationships and enhance the overall customer experience.
• Escalate system‑level issues to the Regional Service Supervisor and provide supporting data.
• Monitor usage and maintenance of service department assets.
• Maintain all personally assigned company property (vehicle, computer, etc.).
• Train individuals or small groups on company equipment or processes as needed.
• Perform other directly related duties as assigned.
• Complete OSHA training and maintain required certifications.

Skills

Communication skills

Customer service orientation

Organizational skills

Self-motivated / results-driven

English fluency

Microsoft Office

Driver's license

Education

Associate or bachelor’s degree preferred; equivalent experience considered

Tools

Microsoft Office

Job description

EST Companies LLC in Waipahu, Hawaii is seeking a Service Coordinator to support regional service operations. You will schedule work, coordinate technicians, manage documentation, and ensure customer interactions reflect EST’s commitment to quality.

The role requires strong communication, organizational skills, and proficiency with Microsoft Office. A valid driver’s license and the ability to obtain security access may be required.