Service Operations Coordinator: Repair & Customer Care

PENTAX Medical; Montvale (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off and Holidays

Job summary

PENTAX Medical is seeking a Service Operations Coordinator to ensure smooth day-to-day operations of the service department. You will coordinate administrative processes, manage communications, and ensure adherence to service procedures.

You will serve as the central point of contact for scheduling, documentation, and coordination between repair teams, logistics, and customer service, supporting continuous improvement.

Qualifications

• Completed vocational training or a bachelor's degree in business administration, Office Management, Logistics, or similar field.
• Experience in service operations, technical administration, or customer support; medical devices a plus.
• Familiarity with ERP systems (Dynamics 365/Navision) and basic reporting tools (Excel).
• Strong organizational skills and attention to detail.
• Service-oriented mindset with excellent communication and coordination abilities.

Responsibilities

• Coordinate service and repair orders with accurate documentation and timely processing in ERP and service systems.
• Serve as administrative interface between technicians, customer service, logistics, and spare parts planning.
• Schedule and track service activities including device repairs, inspections, and shipments.
• Support service data entry and reporting for service metrics (turnaround time, backlog, repair volume).
• Maintain customer and equipment records in compliance with quality standards.

Skills

ERP & reporting tools

Organizational skills

Communication skills

Attention to detail

Education

Bachelor's degree in business administration or related field

Tools

Microsoft Dynamics 365/Navision

Excel

Job description

PENTAX Medical is seeking a Service Operations Coordinator to ensure smooth day-to-day operations of the service department. You will coordinate administrative processes, manage communications, and ensure adherence to service procedures.

You will serve as the central point of contact for scheduling, documentation, and coordination between repair teams, logistics, and customer service, supporting continuous improvement.