Medical Device Customer Care & Operations Coordinator

FUJIFILM Healthcare Americas Corporation; Cypress (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid Time Off

Life Insurance

Job summary

FUJIFILM Healthcare Americas Corporation is seeking a Customer Care Coordinator to act as the operational liaison for post-sales support and service operations. You will coordinate repair administration, loaner/demo equipment management, customer order support, and service quotations while ensuring timely execution of requests.

You will work closely with Sales, Service, Warehouse, Product Management, and customers to maximize equipment availability and deliver exceptional customer experiences in

Qualifications

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Minimum of two years in customer service or related operational role (preferred).
• Experience coordinating customer service activities in a regulated medical device environment (preferred).
• Experience with SAP, CRM, or repair management systems (preferred).
• Strong organizational, time management, and communication skills; ability to coordinate across functions.

Responsibilities

• Process customer purchase orders for accessories and related products accurately and efficiently.
• Respond to customer inquiries, requests, and complaints in a professional and timely manner.
• Provide phone support regarding repairs, loaner and demonstration equipment, quotations, service contracts, and other post-sales activities.
• Prepare and coordinate quotations for products and service agreements within established service level expectations.
• Maintain accurate customer, equipment, warranty, and asset information within internal systems.
• Coordinate equipment availability to support customer repairs, product demonstrations, evaluations, and sales activities.
• Coordinate shipping activities to ensure customer and business priorities are met.
• Generate, maintain, and analyze operational reports using SAP, Excel, and repair management systems.
• Collaborate with Sales, Service, Warehouse, and Product Management to ensure timely execution of customer requests.

Skills

Organizational skills

Time management

Communication

Interpersonal skills

Analytical problem-solving

Education

High School Diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

MS Office (Excel, Word, Outlook)

SAP

CRM

Repair management systems

Job description

FUJIFILM Healthcare Americas Corporation is seeking a Customer Care Coordinator to act as the operational liaison for post-sales support and service operations. You will coordinate repair administration, loaner/demo equipment management, customer order support, and service quotations while ensuring timely execution of requests.

You will work closely with Sales, Service, Warehouse, Product Management, and customers to maximize equipment availability and deliver exceptional customer experiences in