Medical Device Service & Logistics Coordinator

Pentax Medical; Montvale (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

PENTAX Medical in Montvale, NJ is seeking a Medical Device Service Coordinator to support the service department's day-to-day operations and ensure timely service delivery with high-quality support.

You will coordinate administrative workflows, manage communication between repair teams, logistics, and customer service, and ensure procedures are followed in ERP systems for accurate data and compliant processes. This role emphasizes continuous improvement and customer satisfaction.

Qualifications

• Completed vocational training or a bachelor’s degree in business administration, office management, logistics, or similar.
• Experience in a service operations, technical administration, or customer support environment; experience in medical devices is a plus.
• Familiarity with ERP systems (e.g., Microsoft Dynamics 365, Navision) and basic reporting tools (e.g., Excel).
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinate service and repair orders, ensuring accurate documentation and timely processing in ERP and service systems.
• Act as the administrative interface between technicians, customer service, logistics, and spare parts planning.
• Coordination of repair of non-PENTAX equipment (monitors, pumps...) with 3 rd party
• Schedule and track service activities, including device repairs, inspections, demo device handling, and shipment coordination.
• Support data entry and reporting for service metrics (e.g., turnaround time, backlog, repair volume).
• Maintain customer and equipment records, ensuring all data is complete and in compliance with quality standards.
• Handle internal and external communication related to service requests, escalations, and status updates.
• Support service invoicing and warranty claim documentation in collaboration with finance and customer service.
• Provide structured feedback and input to the repair team to improve inspection results, repair quality, and overall process efficiency.
• Assist in internal audits, compliance reviews, and documentation control activities.
• Help implement process improvements in administrative workflows and digital tools (e.g., ERP, CRM, ticketing systems).
• The position holder proactively supports colleagues within the service organization by providing targeted information and expert guidance in line with defined processes – with the aim of fostering efficiency, knowledge transfer, and sustainable cross-functional collaboration.
• Customer focus is embedded in every role. Through collaboration, consistency, and process excellence, we ensure that every action contributes to a positive customer experience and long-term satisfaction.

Skills

Organizational skills

Attention to detail

Communication

Coordination

ERP familiarity

Excel

Education

Bachelor’s degree in Business Administration

Office Management

Logistics

Tools

Microsoft Dynamics 365

Navision

Excel

Job description

PENTAX Medical in Montvale, NJ is seeking a Medical Device Service Coordinator to support the service department's day-to-day operations and ensure timely service delivery with high-quality support.

You will coordinate administrative workflows, manage communication between repair teams, logistics, and customer service, and ensure procedures are followed in ERP systems for accurate data and compliant processes. This role emphasizes continuous improvement and customer satisfaction.