Service Operations Coordinator - Lift Trucks & Parts

Taylor Group; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Prescription

Dental

Vision

Vacation

10 Holidays

401K

Life Insurance

Job summary

Taylor Sudden Service in Miami, FL is seeking an Industrial Service Coordinator to align service requests with field technicians and parts personnel. You will estimate costs, process service sales orders, and maintain records for the Service Center.

The role requires strong organizational skills, the ability to multi-task, and a valid driver's license. Prior experience in parts/service is preferred, and you will interact with customers to ensure satisfaction.

Qualifications

• Must be able to prioritize service work.
• Proven record of positive customer satisfaction.
• Professional demeanor and confident interaction with customers and outside contacts.
• Must have a valid driver’s license and clean driving record.
• Basic computer skills required.
• Strong organizational skills.
• Ability to multi-task.
• Work well under pressure.
• Team-oriented.

Responsibilities

• Works with customers and Field Service Mechanics to identify required maintenance.
• Advises customers on necessary/suggested services.
• Computes cost of replacement parts and labor to restore lift truck to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Processes parts and/or service sales orders on the computer for invoicing.
• Maintains database and address books for Service Center area.
• Assists in building and maintaining file system for Service Center.

Skills

Customer service

Prioritization

Multi-tasking

Professional demeanor

Driver's license

Computer skills

Organizational skills

Under pressure

Teamwork

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Taylor Sudden Service in Miami, FL is seeking an Industrial Service Coordinator to align service requests with field technicians and parts personnel. You will estimate costs, process service sales orders, and maintain records for the Service Center.

The role requires strong organizational skills, the ability to multi-task, and a valid driver's license. Prior experience in parts/service is preferred, and you will interact with customers to ensure satisfaction.