Field Service & Parts Coordinator

The Taylor Group Inc.; Mobile (AL); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical/Prescription

Dental

Vision

Vacation

10 Holidays

401K

Life Insurance

Job summary

Taylor Sudden Service is seeking a Service Coordinator to work with customers and field service mechanics to identify maintenance needs and provide accurate cost estimates for parts and labor. The role involves processing orders, warranties, and keeping service records up to date.

The ideal candidate has a high school diploma or GED, strong customer-service skills, basic computer proficiency, and the ability to multi-task and stay organized in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• Experience in parts/service industry preferred.
• Mechanical aptitude or forklift-related experience.
• Previous customer-service experience preferred.

Responsibilities

• Assist customers and field service mechanics to identify required maintenance.
• Advise customers on necessary services.
• Compute cost of parts and labor to restore lift truck to condition specified by customer.
• Enter cost estimates on service orders and explain estimate to customer.
• Process parts and service orders for invoicing.
• Ensure all paperwork for each generator folder is scanned and current.
• Process warranty claims and follow through to completion.
• Answer telephone, draft correspondences, reports, and quotes for the Service Center.
• Maintain database and address books for Service Center area.
• Schedule vacations and manage leave to ensure staffing.

Skills

Prioritize service work

Customer satisfaction

Professional demeanor

Valid driver's license

Basic computer skills

Organizational skills

Multi-tasking

Work under pressure

Team player

Education

HS diploma or GED

Experience in parts/service

Mechanical aptitude

Customer service experience

Job description

Taylor Sudden Service is seeking a Service Coordinator to work with customers and field service mechanics to identify maintenance needs and provide accurate cost estimates for parts and labor. The role involves processing orders, warranties, and keeping service records up to date.

The ideal candidate has a high school diploma or GED, strong customer-service skills, basic computer proficiency, and the ability to multi-task and stay organized in a fast-paced environment.