Forklift Service & Parts Coordinator

The Taylor Group Inc; Saraland (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical/Prescription

Dental

Vision

Vacation

10 Holidays

401K

Life Insurance

Job summary

SSI-Mobile - Saraland, AL is hiring a Full Time Service Coordinator to work with customers and field service mechanics to identify required maintenance and advise on necessary services. You will compute costs for parts and labor to restore lift trucks and enter estimates in the service order.

Join Taylor Sudden Service, a Taylor Group subsidiary, and contribute to accurate invoicing, warranty processing, and maintaining service records.

Qualifications

• High School Graduate or GED equivalent.
• Experience in Parts / Service industry with emphasis on coordinating service responsibilities with service technicians and parts personnel.
• Must have mechanical aptitude or experience in forklift or related fields.
• Previous experience in a customer service-oriented role preferred.

Responsibilities

• Works with customers and Field Service Mechanics to identify required maintenance.
• Advises customers on necessary/suggested services.
• Computes cost of replacement parts and labor to restore lift truck to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs; enters itemized estimate on service order and explains estimate to customer.
• Processes parts and/or service sales orders on the computer for invoicing.
• Ensure that all paperwork relevant to each generator folder is scanned and kept current.
• Processes all warranty claims and follows through to completion.
• Answers telephone, types of correspondences, reports, and quotes for the Service Center.
• Maintains database and address books for Service Center area.
• Assists in building and maintaining file system for Service Center.

Skills

Prioritize service

Customer satisfaction

Professional demeanor

Driver's license

Basic computer skills

Organization skills

Multi-tasking

Work under pressure

Team oriented

Education

HS Diploma or GED

Parts/Service experience

Job description

SSI-Mobile - Saraland, AL is hiring a Full Time Service Coordinator to work with customers and field service mechanics to identify required maintenance and advise on necessary services. You will compute costs for parts and labor to restore lift trucks and enter estimates in the service order.

Join Taylor Sudden Service, a Taylor Group subsidiary, and contribute to accurate invoicing, warranty processing, and maintaining service records.