Service Operations Coordinator (Hybrid)

Hunt Electric; Eagan (MN); Hybrid; USD 63,000 - 88,000; Full time

Benefits offered by this job

Medical premiums covered

Retirement plan (ESOP)

Annual discretionary bonus

Paid time off

Hybrid work schedules

Job summary

Hunt Electric is seeking a dynamic operations coordinator in our ECSI Service Department in Minnesota. You will organize daily schedules for Automatic Door Service and Locksmith Technicians, respond to calls, and ensure accurate billing while coordinating On-Call rotations.

This role emphasizes client relationships, procurement of parts, maintenance accounts, and cross-department collaboration to keep work orders flowing smoothly.

Qualifications

• High School Diploma.
• 3-5 years of experience in customer and account management.
• Strong track record in Service Management.
• Must have a high degree of organization and the ability to coordinate multiple priorities, resources, deadlines and projects with minimal supervision.
• Cooperative attitude and the flexibility to change priorities is key to success.
• Ability to work across departments and skill levels.
• Outstanding organizational and time management skills.
• Ability to meet deadlines under pressure.
• Ability to prioritize and to work independently.
• Must have solid written and verbal communication skills.
• Ability to build strong working relationships with internal and external business customers.
• Knowledge with web based service tools; Service Channel, Fexa, or Facilio.

Responsibilities

• Organize and prioritize daily tasks and schedules for service and maintenance work orders.
• Respond to incoming phone calls.
• Arrange schedules for Service and Locksmith Technicians to fulfill customer requirements.
• Foster and sustain strong relationships with current clients.
• Cultivate new connections with potential clients.
• Generate service work orders and purchase orders.
• Coordinate all inspection and testing activities.
• Update and maintain customer records accurately.
• Validate billing details for accuracy and provide necessary information to the Billing Specialist.
• Provide Service Quotes from technician provided information.
• Establish and Maintain Planned Maintenance accounts.
• Procure service parts as required.
• Assist with weekly payroll.
• Manage and coordinate On-Call rotation efficiently.
• Confirm inventory availability for work order scheduling purposes.

Skills

Customer management

Account management

Service management

Organization

Communication skills

Cross-department collaboration

Scheduling

Billing coordination

Client relations

Education

High School Diploma

Tools

Service Channel

Fexa

Facilio

Job description

Hunt Electric is seeking a dynamic operations coordinator in our ECSI Service Department in Minnesota. You will organize daily schedules for Automatic Door Service and Locksmith Technicians, respond to calls, and ensure accurate billing while coordinating On-Call rotations.

This role emphasizes client relationships, procurement of parts, maintenance accounts, and cross-department collaboration to keep work orders flowing smoothly.