Service Coordinator - ECSI

Hunt Electric; Eagan (MN); Hybrid; USD 63,000 - 88,000; Full time

Benefits offered by this job

Medical premiums covered

Retirement plan (ESOP)

Annual discretionary bonus

Paid time off

Hybrid work schedules

Job summary

Hunt Electric is seeking a dynamic operations coordinator in our ECSI Service Department in Minnesota. You will organize daily schedules for Automatic Door Service and Locksmith Technicians, respond to calls, and ensure accurate billing while coordinating On-Call rotations.

This role emphasizes client relationships, procurement of parts, maintenance accounts, and cross-department collaboration to keep work orders flowing smoothly.

Qualifications

• High School Diploma.
• 3-5 years of experience in customer and account management.
• Strong track record in Service Management.
• Must have a high degree of organization and the ability to coordinate multiple priorities, resources, deadlines and projects with minimal supervision.
• Cooperative attitude and the flexibility to change priorities is key to success.
• Ability to work across departments and skill levels.
• Outstanding organizational and time management skills.
• Ability to meet deadlines under pressure.
• Ability to prioritize and to work independently.
• Must have solid written and verbal communication skills.
• Ability to build strong working relationships with internal and external business customers.
• Knowledge with web based service tools; Service Channel, Fexa, or Facilio.

Responsibilities

• Organize and prioritize daily tasks and schedules for service and maintenance work orders.
• Respond to incoming phone calls.
• Arrange schedules for Service and Locksmith Technicians to fulfill customer requirements.
• Foster and sustain strong relationships with current clients.
• Cultivate new connections with potential clients.
• Generate service work orders and purchase orders.
• Coordinate all inspection and testing activities.
• Update and maintain customer records accurately.
• Validate billing details for accuracy and provide necessary information to the Billing Specialist.
• Provide Service Quotes from technician provided information.
• Establish and Maintain Planned Maintenance accounts.
• Procure service parts as required.
• Assist with weekly payroll.
• Manage and coordinate On-Call rotation efficiently.
• Confirm inventory availability for work order scheduling purposes.

Skills

Customer management

Account management

Service management

Organization

Communication skills

Cross-department collaboration

Scheduling

Billing coordination

Client relations

Education

High School Diploma

Tools

Service Channel

Fexa

Facilio

Job description

Job Description Summary

We are in search of a dynamic individual to manage the day-to-day operations and scheduling within our ECSI Service Department. This position entails coordinating schedules for Automatic Door Service and Locksmith Technicians to fulfill client needs while also fostering long-lasting relationships with current clients and attracting new ones. The ideal candidate will ensure precise billing, effectively coordinate On-Call rotations, and confirm the availability of inventory to seamless work order scheduling.

Job Description

Role & Responsibilities

• Organize and prioritize daily tasks and schedules for service and maintenance work orders.
• Respond to incoming phone calls.
• Arrange schedules for Service and Locksmith Technicians to fulfill customer requirements.
• Foster and sustain strong relationships with current clients.
• Cultivate new connections with potential clients.
• Generate service work orders and purchase orders.
• Coordinate all inspection and testing activities.
• Update and maintain customer records accurately.
• Validate billing details for accuracy and provide necessary information to the Billing Specialist.
• Provide Service Quotes from technician provided information.
• Establish and Maintain Planned Maintenance accounts.
• Procure service parts as required.
• Assist with weekly payroll.
• Manage and coordinate On-Call rotation efficiently.
• Confirm inventory availability for work order scheduling purposes.

Qualifications And Education Requirements

• High School Diploma
• 3-5 years of experience in customer and account management.
• Strong track record in Service Management.
• Must have a high degree of organization and the ability to coordinate multiple priorities, resources, deadlines and projects with minimal supervision.
• Cooperative attitude and the flexibility to change priorities is key to success.
• Ability to work across departments and skill levels.
• Outstanding organizational and time management skills.
• Ability to meet deadlines under pressure.
• Ability to prioritize and to work independently.
• Must have solid written and verbal communication skills.
• Ability to build strong working relationships with internal and external business customers.
• Knowledge with web based service tools; Service Channel, Fexa, or Facilio.

Physical Requirements

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machines.
• Employees are frequently required to sit, and occasionally required to kneel, reach, stoop, crouch or crawl.
• This position requires the ability to lift files, open file cabinets, and bend or stand as necessary.

Why Hunt Electric?

Hunt Electric is a 100% employee-owned company with over 60 years of stability, momentum, and exciting growth ahead— our future is bright! We’re proud of our people-first culture, where every decision starts with, “How will this impact our people?” We put safety first, believe we’re better together, and bring the energy of a growing company with the foundation of a business that’s been trusted for decades.

• 100% Paid Premiums: Medical, dental, and vision insurance premiums are 100% employer-paid for you and your family. Plus, a cash benefit if you opt out.
• Three Pillars of Retirement: We are proud to offer three modes of retirement to ensure you are well-positioned for the future: a 401(k) match, profit sharing, and an ESOP that makes you an employee-owner.
• Annual Discretionary Bonus: Employees enjoy an annual discretionary bonus based on company performance and individual contributions.
• Work-Life Balance: 3+ weeks PTO to start, paid holidays, sick time, and flexible hybrid schedules for many positions.
• Growth & Community: Internal learning and development, multiple Employee Resource Groups, family-friendly work events, and a deep commitment to community volunteering.

Pay Range

$63,232.00 - $87,552.00

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only. In addition to base compensation, Hunt Electric offers a robust benefits plan. See below for additional details or visit our website at Hunt Electric Careers.

Learn more about our benefits and culture: https://www.huntelec.com/employment/.

Watch our Beyond the Breaker podcast to learn about what Hunt Electric is up to.

Hunt Electric Corporation and affiliates are equal opportunity employers and afford equal opportunity to all qualified applicants for consideration in all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other status protected under local, state or federal laws.

Hunt Electric Corporation participates in E-Verify.

As part of our recruitment, screening, and hiring processes, your resume may be reviewed using AI tools to help us identify relevant skills and experience. The use of such AI tools is subject to human oversight and every hiring and employment-related decision is thoughtfully reviewed by a real person.