Service Operations Coordinator — Drive Customer Impact

Trinity Solar; Wall Township (NJ); On-site; USD 29,000 - 30,000; Full time

Job summary

Trinity Solar is seeking a Service Coordinator to manage service cases from intake to resolution and to coordinate customer appointments with our service technicians. You will communicate with customers and internal partners, update case information in Salesforce, and help keep service operations moving smoothly.

Ideal candidates bring 1 year of project coordination or customer service experience, familiarity with Salesforce, and strong organization and communication skills to a fast-paced solar

Qualifications

• High school diploma or equivalent required.
• 1 year of project coordination experience preferred.
• 1 year of customer service experience preferred.
• Salesforce experience preferred.
• Experience with SolarEdge and/or Enlighten monitoring systems preferred.

Responsibilities

• Maintain overall ownership of service cases from initial service call through resolution and completion.
• Maintain clear and timely communication between service technicians, customers, operations management, finance partners, and other internal teams.
• Assist with managing service cases and coordinating customer appointments with the service team.
• Manage service-related calls and emails from customers, finance partners, and other departments.
• Review dashboards and reports to identify systems experiencing issues and help coordinate appropriate follow-up.
• Maintain accurate and up-to-date service case information in Salesforce.
• Track service activity and follow up on outstanding items to help ensure cases move toward timely resolution.
• Support the timely achievement of Permission to Operate requirements.
• Advise customers on system operations and utility-related concerns.
• Build and maintain positive working relationships with service technicians, third-party vendors, customers, and colleagues.
• Identify when additional information or clarification is needed and follow up appropriately.
• Assist with special projects and additional service initiatives as needed.

Skills

Organizational skills

Multitasking

Attention to detail

Communication skills

Ownership mindset

Proactive mindset

Education

High school diploma or equivalent

Tools

Salesforce

SolarEdge

Enlighten monitoring

Microsoft Office (Word, Excel, Outlook, Acrobat)

Job description

Trinity Solar is seeking a Service Coordinator to manage service cases from intake to resolution and to coordinate customer appointments with our service technicians. You will communicate with customers and internal partners, update case information in Salesforce, and help keep service operations moving smoothly.

Ideal candidates bring 1 year of project coordination or customer service experience, familiarity with Salesforce, and strong organization and communication skills to a fast-paced solar