Service Operations Coordinator — Dispatch & Warranty Support

Tri--state-Bobcat; Little Canada (MN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401k match

PTO + holidays

EAP

Career training

Employee discounts

Job summary

Tri-State Bobcat in Little Canada, MN is seeking a Service Coordinator to support warranty administration, equipment technology, technician dispatch, and driver coordination. The role offers cross-training opportunities, including support for the Warranty Administrator, and plans for increasing responsibilities with field service coordination.

You will manage extended warranties, Machine IQ, and collaborate with Service and Sales teams while ensuring accurate records and timely communication

Qualifications

• Organized, dependable, and strong communicator.
• Attention to detail and ability to stay organized.
• Ability to manage multiple priorities and changing schedules.
• Excellent communication and customer service skills.
• Comfortable learning new software and systems.
• Equipment, service, warranty, dispatch, or logistics experience preferred.
• Able to work independently and follow through.

Responsibilities

• Communicate directly with customers regarding extended warranty registrations, documentation, and follow-up
• Manage Machine IQ and support Service and Sales teams with equipment information
• Provide backup support for the Warranty Administrator
• Schedule and dispatch field service technicians
• Coordinate and dispatch company drivers for inventory movement, equipment transfers, deliveries, and pickups
• Communicate schedules and changes with technicians, drivers, customers, and internal teams
• Maintain accurate records and help improve scheduling and service coordination

Skills

Organizational skills

Communication

Customer service

Multitasking

Warranty experience

Job description

Tri-State Bobcat in Little Canada, MN is seeking a Service Coordinator to support warranty administration, equipment technology, technician dispatch, and driver coordination. The role offers cross-training opportunities, including support for the Warranty Administrator, and plans for increasing responsibilities with field service coordination.

You will manage extended warranties, Machine IQ, and collaborate with Service and Sales teams while ensuring accurate records and timely communication