Service Coordinator

Tri--state-Bobcat; Little Canada (MN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401k match

PTO + holidays

EAP

Career training

Employee discounts

Job summary

Tri-State Bobcat in Little Canada, MN is seeking a Service Coordinator to support warranty administration, equipment technology, technician dispatch, and driver coordination. The role offers cross-training opportunities, including support for the Warranty Administrator, and plans for increasing responsibilities with field service coordination.

You will manage extended warranties, Machine IQ, and collaborate with Service and Sales teams while ensuring accurate records and timely communication

Qualifications

• Organized, dependable, and strong communicator.
• Attention to detail and ability to stay organized.
• Ability to manage multiple priorities and changing schedules.
• Excellent communication and customer service skills.
• Comfortable learning new software and systems.
• Equipment, service, warranty, dispatch, or logistics experience preferred.
• Able to work independently and follow through.

Responsibilities

• Communicate directly with customers regarding extended warranty registrations, documentation, and follow-up
• Manage Machine IQ and support Service and Sales teams with equipment information
• Provide backup support for the Warranty Administrator
• Schedule and dispatch field service technicians
• Coordinate and dispatch company drivers for inventory movement, equipment transfers, deliveries, and pickups
• Communicate schedules and changes with technicians, drivers, customers, and internal teams
• Maintain accurate records and help improve scheduling and service coordination

Skills

Organizational skills

Communication

Customer service

Multitasking

Warranty experience

Job description

Compensation: $26-$32/hour, based on experience

Location: Little Canada, MN

Schedule: Full-Time | Monday-Friday, 8:00 AM-5:00 PM | No evenings or weekends

Build Your Career in the Equipment Industry

Do you enjoy staying organized, solving problems, and keeping things moving? Are you comfortable managing multiple priorities and communicating with customers, technicians, and internal teams?

Tri-State Bobcat is looking for a Service Coordinator to join our Little Canada team. You'll support service operations through warranty administration, equipment technology, technician dispatch, and company driver coordination.

You'll take ownership of extended warranties and Machine IQ while becoming cross-trained to support our Warranty Administrator. As you gain experience, you'll take on field service dispatch and coordinate company drivers for inventory movement, equipment transfers, deliveries, and pickups.

If you're organized, dependable, and enjoy a role with variety and responsibility, we'd like to meet you.

What You'll Do

• Communicate directly with customers regarding extended warranty registrations, documentation, and follow-up
• Manage Machine IQ and support Service and Sales teams with equipment information
• Provide backup support for the Warranty Administrator
• Schedule and dispatch field service technicians
• Coordinate and dispatch company drivers for inventory movement, equipment transfers, deliveries, and pickups
• Communicate schedules and changes with technicians, drivers, customers, and internal teams
• Maintain accurate records and help improve scheduling and service coordination

What Makes You a Great Fit

We're looking for someone who is organized, dependable, and a strong communicator.

• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and changing schedules
• Excellent communication and customer service skills
• Comfortable learning new software and systems
• Equipment, service, warranty, dispatch, or logistics experience preferred
• Able to work independently and follow through

Why Tri-State Bobcat?

Tri-State Bobcat has served customers for more than 40 years and continues to grow. This role offers the opportunity to build experience across service operations and take on increasing responsibility as you develop your skills.

What We Offer

• Health, Dental & Vision Insurance
• Company-paid Life & AD&D Insurance
• 401(k) with company match
• PTO from your first day + 7 paid holidays
• Employee Assistance Program (EAP)
• Training and career advancement opportunities
• Employee discount opportunities

Tri-State Bobcat is an Equal Opportunity Employer.