Service Coordinator

Socket.dev; Little Canada (MN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

PTO

Holidays

Job summary

Tri-State Bobcat is seeking a detail-oriented Service Coordinator in Little Canada, MN. You will support warranty administration, technician dispatch, and driver coordination while ensuring accurate records and smooth service operations.

The role emphasizes organizing complex schedules, prioritizing tasks, and effective communication with customers and internal teams to keep service moving forward.

Qualifications

• Experience coordinating service and dispatch.
• Ability to manage multiple priorities.
• Excellent communication skills.

Responsibilities

• Communicate directly with customers regarding extended warranty registrations, documentation, and follow-up.
• Manage Machine IQ and support Service and Sales teams with equipment information.
• Provide backup support for the Warranty Administrator.
• Schedule and dispatch field service technicians.
• Coordinate and dispatch company drivers for inventory movement, equipment transfers, deliveries, and pickups.
• Communicate schedules and changes with technicians, drivers, customers, and internal teams.
• Maintain accurate records and help improve scheduling and service coordination.

Skills

Organized

Dependable

Strong communicator

Multitasking

Customer service

Software proficient

Dispatch experience

Logistics knowledge

Job description

Compensation: $26–$32/hour, based on experience

Location: Little Canada, MN

Schedule: Full-Time | Monday–Friday, 8:00 AM–5:00 PM | No evenings or weekends

Build Your Career in the Equipment Industry

Do you enjoy staying organized, solving problems, and keeping things moving? Are you comfortable managing multiple priorities and communicating with customers, technicians, and internal teams?

Tri‑State Bobcat is looking for a Service Coordinator to join our Little Canada team. You'll support service operations through warranty administration, equipment technology, technician dispatch, and company driver coordination.

You'll take ownership of extended warranties and Machine IQ while becoming cross‑trained to support our Warranty Administrator. As you gain experience, you'll take on field service dispatch and coordinate company drivers for inventory movement, equipment transfers, deliveries, and pickups.

If you're organized, dependable, and enjoy a role with variety and responsibility, we'd like to meet you.

What You'll Do

• Communicate directly with customers regarding extended warranty registrations, documentation, and follow‑up
• Manage Machine IQ and support Service and Sales teams with equipment information
• Provide backup support for the Warranty Administrator
• Schedule and dispatch field service technicians
• Coordinate and dispatch company drivers for inventory movement, equipment transfers, deliveries, and pickups
• Communicate schedules and changes with technicians, drivers, customers, and internal teams
• Maintain accurate records and help improve scheduling and service coordination

What Makes You a Great Fit

We're looking for someone who is organized, dependable, and a strong communicator.

• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and changing schedules
• Excellent communication and customer service skills
• Comfortable learning new software and systems
• Equipment, service, warranty, dispatch, or logistics experience preferred
• Able to work independently and follow through

Why Tri‑State Bobcat?

Tri‑State Bobcat has served customers for more than 40 years and continues to grow. This role offers the opportunity to build experience across service operations and take on increasing responsibility as you develop your skills.

What We Offer

• Health, Dental & Vision Insurance
• Company-paid Life & AD&D Insurance
• 401(k) with company match
• PTO from your first day + 7 paid holidays
• Employee Assistance Program (EAP)
• Training and career advancement opportunities
• Employee discount opportunities

Tri‑State Bobcat is an Equal Opportunity Employer.