Repair Operations Coordinator

TK Elevator; Pompano Beach (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA

HSA

Disability insurance

Life insurance

401(k) match

Tuition reimbursement

Paid vacation

Job summary

TK Elevator in Ft. Lauderdale, FL is seeking an experienced Operations Coordinator- Repair to streamline service operations, coordinate dispatches, and support field technicians.

You will manage calendars, track tickets, assist with invoicing, and liaise between branch operations and regional dispatch to ensure timely communication and accurate reporting.

The role offers a comprehensive benefits package and opportunities to grow within a global mobility leader.

Qualifications

• High school diploma or GED is required or a related certificate.
• One-year certificate from college or technical school or related experience is acceptable.
• 3–6 months of related experience and/or training in basic business administration preferred.
• Some elevator repair administrative work is preferred.
• Oracle database knowledge is preferred.

Responsibilities

• Review Dispatch callback report to identify all callbacks for morning service.
• Verify manpower has been assigned.
• Review unassigned tickets with service superintendent or service manager.
• Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List; notify Dispatch daily by 2:00 PM.
• Obtain updates to update the Down Car List; communicate down car information to dispatching.
• Review work in progress report weekly and provide update to regional shared services.
• Provides status to National Accounts and customers on open work orders, completed callbacks and repairs.
• Maintain and track field employee vacation requests and enter into Ops tracking system.
• Act as liaison between the branch operations and regional dispatch.
• Assists with information technology downloads on mobile devices and into other systems.
• Assists managers with safety meetings and maintains documentation.

Education

High school diploma or GED

1-year certificate from college or technical school

3 to 6 months related experience and/or training in basic business administration

Some elevator repair administrative work

Oracle database knowledge

Job description

TK Elevator in Ft. Lauderdale, FL is seeking an experienced Operations Coordinator- Repair to streamline service operations, coordinate dispatches, and support field technicians.

You will manage calendars, track tickets, assist with invoicing, and liaise between branch operations and regional dispatch to ensure timely communication and accurate reporting.

The role offers a comprehensive benefits package and opportunities to grow within a global mobility leader.